CLM Engagement Lead
About The Position
Spaulding Ridge is an advisory and IT implementation firm that helps global organizations achieve financial clarity in complex sales and operational decisions impacting revenue, performance, and financial management. The firm values strong relationships with clients, partners, its team, and the global community. The CLM Engagement Lead will join the Legal Operations team in North America, focusing on leading complex client engagements, strengthening enterprise relationships, and identifying new opportunities. This role serves as a strategic partner to clients, ensuring they maximize value from their CLM solutions and guiding internal teams to successful outcomes.
Requirements
- Proven experience as an engagement lead, project manager, or client relationship manager within technology or professional services.
- Strong background in solution delivery, with experience shaping client outcomes based on business needs.
- Exceptional communication, stakeholder management, and interpersonal skills, with the ability to influence across all organizational levels.
- Strong problem-solving abilities and confidence navigating negotiations and challenging client scenarios.
Nice To Haves
- Familiarity with CLM platforms such as DocuSign, Ironclad, Agiloft, or similar cloud-based technologies.
Responsibilities
- Build and maintain strong, trust-based relationships with a portfolio of major enterprise clients.
- Develop a deep understanding of client business processes, priorities, and requirements to deliver tailored, meaningful solutions.
- Expand relationships with existing clients by proactively identifying and proposing value add opportunities.
- Advise clients on CLM and adjacent best practices, optimizing process alignment and solution adoption.
- Lead multi-disciplinary internal teams, effectively deploying resources while supporting team members’ development and progression.
- Ensure timely delivery of products, services, and project milestones in alignment with client expectations and engagement goals.
- Act as the primary communication bridge between clients and internal teams, ensuring alignment, clarity, and transparency.
- Address client issues quickly and strategically, managing escalations and maintaining strong client trust.
- Partner with Sales and Account teams to identify and drive new engagement opportunities that support long-term client growth.
- Prepare and deliver regular status updates, performance insights, and forecasts using key account metrics for both internal and external stakeholders.
Benefits
- Generous time off
- Paid holidays
- Paid parental leave
- 401(k) with company match
- Highly subsidized health, dental, and vision plans
- Company-paid life and disability insurance
- Monthly allowance for well-being and technology expenses
- Reimbursement for approved learning and development initiatives within defined limits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
