CLM/CPQ Business Systems Analyst (BSA) & Test Lead

Staffworxs•North Chicago, IL

3d•Onsite

About The Position

Client is seeking an onsite CLM/CPQ Business Systems Analyst (BSA) & Test Lead to join the core project team. The resource will work closely with the Client Enterprise Architect, Program Manager, Salesforce Team, and business stakeholders while partnering with Client as the implementation SI. Responsibilities include requirements management, fit-gap analysis, end-to-end business process validation, Salesforce/PROS CPQ/Conga CLM integration coordination, SIT/UAT leadership, defect management, business readiness support, and ensuring Client business requirements are successfully delivered through the implementation lifecycle. This is an Client-side functional leadership and testing governance role rather than a hands-on development or configuration role.

Requirements

7+ years of Business Systems Analysis experience.
3+ years supporting CPQ and/or CLM implementations.
Experience leading UAT and end-to-end testing programs.
Experience working with System Integrators.
Experience in large enterprise transformation programs.
Functional Skills: Quote-to-Cash (QTC), Configure Price Quote (CPQ), Contract Lifecycle Management (CLM), Sales Operations, Pricing and Approval Processes, Requirements Management, Business Process Modeling.
Technical Knowledge: Salesforce Platform, Conga CLM, SAP integration concepts, API / Integration fundamentals, Data migration and validation.

Nice To Haves

PROS CPQ (preferred)
Healthcare industry experience
Medical Devices industry experience
Life Sciences industry experience

Responsibilities

Participate workshops with business stakeholders.
Document business processes, use cases, user stories, and acceptance criteria.
Perform fit-gap analysis between business requirements and proposed PROS CPQ/Conga CLM capabilities.
Support process harmonization and standardization across business units.
Maintain requirements traceability from design through deployment.
Partner with Client Architect and Client to validate solution alignment with business objectives.
Act as Client's functional lead for PROS CPQ (Quote creation and maintenance, Product configuration, Pricing and discount management, Approval workflows, Quote generation, Sales process alignment).
Act as Client's functional lead for Conga CLM (Contract request and initiation processes, Contract generation workflows, Approval routing, Contract lifecycle management processes).
Validate CPQ-to-CLM handoff.
Validate Salesforce Opportunity-to-Quote process alignment.
Validate Customer and account data relationships.
Validate User experience and process integration.
Manage Salesforce dependency.
Collaborate with Client Architect and technical teams to ensure alignment across PROS CPQ, Salesforce Platform, Conga CLM, SAP ERP, Middleware, Enterprise Reporting & Data Lake.
Reviewing integration requirements.
Validating end-to-end business process flows.
Supporting integration testing activities.
Identifying upstream/downstream process impacts.
Assisting with defect triage and root-cause analysis.
Develop and maintain overall testing strategy.
Define SIT, UAT, Regression, and Go-Live validation plans.
Establish testing governance and entry/exit criteria.
Coordinate testing activities across business and technical teams.
Create and review test scenarios, test scripts, test data requirements, and business process validation scripts.
Ensure coverage across Salesforce, PROS CPQ, Conga CLM, and SAP integrations.
Coordinate SIT and UAT execution.
Facilitate daily defect triage meetings.
Track defect lifecycle through resolution.
Manage testing metrics and status reporting.
Escalate risks, blockers, and critical defects.
Support business validation and signoff.
Drive deployment readiness assessments.
Coordinate cutover and hypercare validation activities.
Ensure business stakeholders are prepared for solution adoption.