Clinics Manager, Hospital Dental Services

Oregon Health & Science University•Portland, OR

About The Position

The Dental Practice Manager provides leadership and oversight for patient care services provided in Hospital Dental Services and Oral Maxillofacial Surgery to include dental pediatrics, adult special needs, and oral surgery. Services overseen are surgical and ambulatory services provided in Doernbecher Children's Hospital, Hatfield Dental Clinic, OHSU Hospital, and Center for Health and Healing. The Dental Practice Manager is responsible for day-to-day business and clinical operations, including human resources, compliance, and staff development across all clinical facilities. The role oversees the development and operation of the clinical programs in collaboration with the Director of Hospital Dental Services. The role ensures safe, high-quality patient care that aligns and is in compliance with OHSU Healthcare. The Dental Practice Manager directs clinic operations and may directly supervise PAS, Care Coordinators, dental supervisors, dental assistants, dental hygienists, CSAs, dental assistant trainees and others. This position ensures quality of care, clinic functionality, adequate staffing, efficient workflows, and timely issue resolution. Responsibilities include streamlining patient and dental scheduling, supporting revenue generation, and continuously reviewing the patient care cycle, including treatment processes and billing. The Dental Practice Manager monitors performance data to guide operational improvements, evaluates staff performance against established standards, and audits clinic operations for quality improvement. The role brings process and procedural issues forward for resolution and recommends policy or procedural changes to Associate Deans and the HDS Director. The Dental Practice Manager works closely with the Director, Division Heads, and faculty on practice expansion, reorganization, productivity, and staffing, and collaborates with the Faculty Practice Plan and Ambulatory Services on strategic, operational, patient experience, and performance improvement initiatives.

Requirements

Bachelor's degree in Public Health, Business Administration, or related field
Minimum of 5 years of supervision of staff in a healthcare practice or equivalent experience
Customer and/or patient service experience
Knowledge of and experience working with fee for service and managed care payment mechanisms
Proficiency with MS Office Suite, to include Word, Excel, and Powerpoint
Experience working with underserved populations
Demonstrated strong communication and analytical skills
Ability to work collaboratively and function independently
Ability to successfully supervise a number of people and multiple priorities
Familiarity with HIPAA guidelines and patient confidentiality issues

Nice To Haves

Master's degree in Public Health, Business Administration, or related field
Administration or oversight of an on-going program
Experience with EPIC or other patient information software

Responsibilities

Provides leadership and oversight for patient care services in Hospital Dental Services and Oral Maxillofacial Surgery.
Responsible for day-to-day business and clinical operations, including human resources, compliance, and staff development.
Ensures safe, high-quality patient care in compliance with OHSU Healthcare.
Directs clinic operations and supervises staff.
Ensures quality of care, clinic functionality, adequate staffing, efficient workflows, and timely issue resolution.
Streamlines patient and dental scheduling.
Supports revenue generation.
Continuously reviews the patient care cycle, including treatment processes and billing.
Monitors performance data to guide operational improvements.
Evaluates staff performance against established standards.
Audits clinic operations for quality improvement.
Brings process and procedural issues forward for resolution.
Recommends policy or procedural changes to Associate Deans and the HDS Director.
Works closely with the Director, Division Heads, and faculty on practice expansion, reorganization, productivity, and staffing.
Collaborates with the Faculty Practice Plan and Ambulatory Services on strategic, operational, patient experience, and performance improvement initiatives.