Clinician Experience Liaison

Sanford Health•Rapid City, SD

1d•Onsite

About The Position

The Clinician Experience Specialist plays a key role in enhancing the day‑to‑day experience of physicians and advanced practice providers across the organization. This role partners closely with clinicians, operational leaders, and administrative teams to support onboarding, engagement, recognition, communication, and process improvement initiatives that promote clinician satisfaction, efficiency, and well‑being.

Requirements

Bachelor's Degree required with an emphasis in healthcare, human resources, business, communications, public relations or related field.
Minimum of three years of experience in healthcare, human resources, customer services, communications, provider services, administrative support, credentialing, or business required.

Responsibilities

Serves as a liaison to management to facilitate the enhancement of the Sanford Clinician experience through improvement of communication, programming, policies, and processes with support services and the development of a positive working relationship between clinicians and leadership.
Utilizes understanding of Clinician initiatives, objectives, and needs to align departmental, regional, and enterprise mission and strategy.
Promotes and manages centralized and regional clinician services to include coaching, counseling, confidential inquiries and professional development.
Develops and implements daily and onsite onboarding to include all necessary hiring requirements, orientation, onboarding program, and clinician touch bases.
Serves as the primary point of contact for daily communication, retention and recognition strategies, as well as other department requirements appropriate for clinicians.
Provides expertise and recommendations to clinicians regarding grievances as appropriate.
Educate and communicate training and development of clinicians.
Collaborate with cross-functional teams, including leadership and support services, to develop, implement, and monitor clinician policies and processes, including performance evaluations, continuing education, and employment termination.
Delivers standard and ad hoc reporting to core leadership on trends, metrics, initiatives, and development of newly implemented processes.
Demonstrates the ability to develop and maintain collaborative relationships with clinician and administrative leadership, support service departments, and community members.
Exercises good judgment in escalating complex issues to leadership.
Models excellent customer service skills and take initiative to meet the needs of all to ensure customer focus and a positive experience.
Must be able to work on multiple daily tasks with efficiency, confidentiality, and high-quality accuracy while handling multiple internal and external customer communications.