Clinical Trial Assistant

Scout Clinical•, (Multiple States)

About The Position

Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient reimbursements and travel. Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team! The Clinical Trial Assistant plays an integral role in the successful execution of Scout studies, collaborating closely with Project Management teams to ensure operational excellence and high-quality delivery across all trial activities.

Requirements

BS or BA degree or equivalent experience preferred
1-2 years of experience with clinical research is a strong plus
Strong computer skills (Excel, Word, Outlook, Internet Explorer)
Knowledge and understanding of foreign currency and ability to convert to USD
Ability to work independently, handle multiple projects/tasks simultaneously
Ability to track and manage key dates/deadlines
Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues
Eager to learn and develop, with a high level of coachability and a growth mindset
Excellent Interpersonal skills
Attention to Detail
Extremely Customer Service Oriented
Patient, Flexible Attitude
Thrive in fast-paced environments, maintaining performance under pressure
Self-motivated and results-driven, while following instructions to achieve optimal outcomes
Good Communicator / Articulate
Proficient with MS Office Suite, especially Excel

Responsibilities

Oversee and coordinate assigned study activities in partnership with Project Managers, ensuring all operational milestones are achieved throughout the study lifecycle
Maintain and monitor study calendars, scheduling onboarding, training sessions, and key project meetings to support seamless study execution
Manage the preparation, review, and finalization of study documentation and required reports
Communicate proactively with external stakeholders, including client operations teams, to facilitate efficient document flow
Configure and manage study setups within the Scout Clinical portal, including user credentials and access management
Collaborate cross-functionally with internal teams, such as the Patient Liaison group
Manage client-facing communications, including shared mailboxes, ensuring timely and professional responses
Process and track invoices for translation and other study-related services, as needed
Send customer surveys and compile survey data
Manage virtual card payments, ScoutPass distribution
Minor technical support for Scout portal users
Contribute to organizational initiatives, supporting leadership with special projects and operational enhancements as needed
Complete all required initial and ongoing training within the required timeframe