Clinical Triage and Intake Coordinator, Harrington Hospital Outpatient Mental Health, Southbridge - 40 hours, Days

UMass Memorial Health•Southbridge, MA

1d•Onsite

About The Position

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Performs a variety of duties involving patient assessment, psychotherapy and coordination of services. Collaborates as a member of inter-disciplinary treatment team for the development and delivery of treatment plan and discharge plans for patients. A Clinical Triage and Intake Coordinator is a frontline healthcare professional responsible for receiving new patient referrals, conducting initial clinical assessments, and determining the appropriate level of care. They verify insurance, manage Electronic Health Records (EHR), and coordinate with providers to ensure prompt, accurate patient placement and care.

Requirements

Masters degree in Social Work.
Current Massachusetts Licensed Clinical Social Worker (LICSW) licensure.
One to three years of social work experience
Demonstrated ability in psychosocial assessment, knowledge of community resources, crisis intervention skills, ability in discharge planning, and ability to work with a multidisciplinary team.
Data compilation and analysis skills.
Excellent written and communications skills.
Basic computer skills.

Responsibilities

Conducts intake interviews with patients and families to develop psychosocial evaluations.
Participates in team planning of treatment during initial interview and coordinates team meeting on a daily basis.
Provides psycho-social assessments and treatments, individual and group education/therapy to include dual diagnosis cases and all associated social work services.
Serves as a primary clinician for individual therapy, couples and family therapy.
Works with outpatient providers to coordinate treatment planning.
Documents all information obtained in evaluation, assessment, consultation, referral and disposition to comply with regulatory requirements, as well as ensuring best possible patient outcome.
Coordinates discharge planning which includes the assessment of housing, benefits and treatment needs. Plays key role in case management.
Acts as liaison with community and government agencies and develop referral network as directed.
Complies with established departmental policies, procedures and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.
Clinical Assessment and Triage: Evaluates patient symptoms and medical history to determine urgency and appropriate care, such as directing mobile crises, PHP/IOP, interventional psychiatry, medication management, outpatient therapy for individual and/or therapeutic groups.
Communication & Liaising: Acts as a primary contact for patients, families, and referral sources to foster positive relationships and ensure smooth, and compliant patient onboarding. Managing inquiries via fax, phone, email, and EHR.
Intake Coordination: Manages waitlists and the full admission process, including gathering patient information, verifying insurance coverage, obtaining necessary authorizations, confirming patient financial responsibility and scheduling initial behavioral health appointments.
Clinical Diagnostics: Perform initial diagnostic evaluation and formulate preliminary treatment plans, as needed.
Documentation & EHR Management: Accurately records assessments, patient history, legal status, and insurance information within the Electronic Health Record (EHR) system. Ensuring all forms are accurate, signed, and maintained in compliance with HIPAA regulations.
Care Plan Assistance: Collaborates with medical staff to set patient goals and coordinate appropriate behavioral health programming.
Community outreach and Education: Facilitates education on programming and referral process.