Clinical Transformation Specialist (Front Desk)

Hartford Healthcare • Farmington, CT

6d • Hybrid

About The Position

This position supports the design, training and implementation of EPIC electronic health record “Go Live” and on-going optimization and continuous improvement to the front desk process and procedures of multiple primary and specialty practice offices across the HHC system. This position requires EPIC training and the skills and ability to use multimedia technology and authoring tools effectively as part of delivery of educational goals. Responsible for maintaining the training environment, maintaining policy and procedure documentation related to training, conducting training and coordinating software upgrades and updates with appropriate stakeholders as new and improved processes evolve.

Requirements

• Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and work experience in an Acute Care or Ambulatory Health Care setting.
• Successful EPIC Training will be required.
• At least five (5) years relevant healthcare experience required.
• Ability to use multimedia technology and authoring tools effectively as part of delivery of educational goals.
• Strong verbal and written English communication skill.
• Ability to influence others within ones sub-team in addition to broader teams to promote the continuous improvement process.

Nice To Haves

• Adult learning and curriculum delivery experience
• Process improvement experience

Responsibilities

• Supports the design, training and implementation of EPIC electronic health record “Go Live”
• Supports on-going optimization and continuous improvement to the front desk process and procedures of multiple primary and specialty practice offices across the HHC system.
• Maintains the training environment.
• Maintains policy and procedure documentation related to training.
• Conducts training.
• Coordinates software upgrades and updates with appropriate stakeholders as new and improved processes evolve.

Benefits

• Supportive environment to promote professional and interpersonal development and growth
• Tuition Reimbursement up to $5,250.00 after six months of employment
• Up to 40% tuition discounts with partnering institutions for colleague AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level