Clinical Training Manager

Emergency Veterinary Care Center•Westville, IN

6d•Remote

About The Position

The Clinical Training Manager is the primary operator and partner of the clinical training program for Veterinary Assistants, Veterinary Technicians, and Client Service Representatives across a rapidly growing emergency veterinary hospital network. Reporting directly to the Vice President of Operations and direct collaboration with the Chief Operating Officer and Chief Veterinary Officer, this highly influential, multi-site role exists to bring structure, consistency, accountability, and scalability to a training system that has historically been decentralized, site-dependent, and inconsistently executed. The Clinical Training Manager designs, implements, and continuously improves a standardized clinical training framework while partnering closely with hospital leadership and senior leadership team to ensure effective execution at the hospital level. The role is remote based and will have an in-person travel to each of our 6+ hospitals in the portfolio and various locations that host in-person training sessions; expectation for 50-75% travel for in-hospital support.

Requirements

Credentialed Veterinary Technician (CVT, RVT, or LVT)
Minimum 5–7 years of clinical experience in emergency or specialty veterinary medicine
Demonstrated experience in: Facilitating Clinical training – hands-on clinical + didactic, Mentorship and skill validation, Working with multiple stakeholders across roles
Strong understanding of emergency medicine workflows and technician utilization
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and systems – Ezyvet, Clockwise, Vet Radar, Vet Snap, Vetcove
Availability to travel to hospitals regularly to support in-person training needs.

Nice To Haves

Thrive in an environment of ambiguity, complex problem solving, and program building
Ability to influence without direct authority
Highly organized, structured, and detail-oriented
Comfortable balancing strategic design with hands-on execution
Strong written and verbal communication skills.
Ability to handle sensitive information with discretion.
Ability to remain calm and compassionate in high stress situations.
Highly organized with strong attention to detail and multitasking skills
Team player with a flexible, can-do attitude

Responsibilities

Serve as lead operator and collaborative partner of the enterprise clinical training program framework
Establish, maintain, and grow a standardized training framework across all hospitals
Invest in upfront effort to stabilize current hospital-led training programs, initiatives, and design enterprise-level training structure to include: Onboarding & training schedules per role and leveling, Skills assessments for new hires and existing clinical team members, Core clinical competencies per leveling program and hospital needs, Org-wide clinical training initiatives – i.e., handling & restraint, CPR, sedation & anesthesia, radiology, Standardized, robust clinical guidelines, continuous education, and facilitation assessments for assigned trainers per hospital
Serve as a primary role on all assigned training committees
Review, update, and align all clinical SOPs across hospitals
Identify gaps, inconsistencies, and outdated written practices
Maintain a digital central repository for all written clinical SOPs and guidelines
Partner with hospital leadership, training coordinators, and trainers to ensure adequate and appropriate facilitation of all clinical training efforts for new hires and existing team members
Coordinate and standardize wet labs, hands-on training experiences, and didactic learning sessions
Align experiential training with identified skills gaps and established curriculum milestones
Partner with hospital leadership on training remedial plans once individual gaps or team-wide gaps are identified
Own and maintain various training materials: Skills checklists & assessments, Competency evaluations – initial training and leveling, All written and digital didactic resources
Maintain centralized tracking of all CE participation in partnership with hospital leadership and team members
Maintain active on-site presence and support to hospital leadership and team members: Training launches – to include new hospital openings, Early-stage program discovery and stabilization efforts, Hospital-specific training needs, Continuous training program monitoring and improvements
In partnership of Vice President of New Locations, organize and lead a deployed clinical training team to support integration into the organization and streamlined clinical training support