Clinical Trainer

Community Care Cooperative•Boston, MA

2d•$91,042 - $109,250•Hybrid

About The Position

The Clinical Trainer position is housed under Community Technology Cooperative, LLC (CTC), a subsidiary of Community Care Cooperative. The role educates, implements, maintains, supports, and maximizes use of clinical software applications used in CTC’s daily operations, under the direction of the Director of Training and Technology. The Clinical Trainer educates clinical Health Center users on Epic, develops training materials and delivers application-based and upgrade-related training, assists users with troubleshooting, supports onboarding, and helps users optimize software use. The role works with application teams, department managers, IT Education staff, health center users, and software vendors to develop workflows, documentation, training programs, and application improvements. The position is hybrid, mostly working from home, with travel to health centers across Massachusetts and the Boston office as needed. On-site work is required for project milestones such as go-lives.

Requirements

Must be local to Massachusetts or within driving distance of Massachusetts.
Must be able to work in a hybrid arrangement, mostly from home, with on-site travel to health centers across Massachusetts and the Boston office as needed; on-site attendance is required for project milestones such as go-lives.
Employees are required to be vaccinated consistent with applicable law and Mass.gov infection-control recommendations.

Nice To Haves

At least three years of experience as a credentialed trainer.
Experience participating in at least one Epic implementation.
Proficiency in PowerPoint and Excel.
Familiarity with the MassHealth ACO program.
Familiarity with Federally Qualified Health Centers.
Experience with anti-racism activities and/or lived experience with racism is highly preferred.

Responsibilities

Educate clinical Health Center users on Epic, including creating EUTS support materials and delivering application-based and upgrade-related training.
Assist users with troubleshooting and resolving application issues through the ticketing system, Teams, and Zoom.
Work with application analyst teams to understand and help develop workflows and related documentation.
Maintain knowledge of training, Epic operations, and current industry practices.
Assist with the onboarding process.
Help end users understand and maximize software use in their daily operations.
Evaluate user knowledge and develop specialized training when needed; educate users on system optimization.
Act as a liaison between users and software vendors, including Epic.
Work with application teams to implement new clinical software, add-on features, and new routines in existing applications.
Assist in assessing workflows and re-engineering processes to improve departmental efficiency.
Work with department managers and IT Education staff to develop and conduct application training for users at all levels, and participate in programs as needed.
Maintain current system applications.
Facilitate training sessions for groups of various sizes and provide on-site training assistance as needed.
Respond to user questions promptly or refer them to the appropriate department or person.
Collaborate with application managers, affected-area staff, and representatives from other impacted areas to analyze workflow concerns and update or create education materials.
Develop system documentation supplementing vendor manuals and defining processes, procedures, and policies for application use.
Maintain working knowledge of key departmental functions to provide emergency coverage when others are absent.
Assist with developing IT policies and procedures and notify users as appropriate.
Maintain current industry knowledge by attending seminars, reviewing professional literature, and communicating regularly with other IT analysts.
Assist the department and peers, adapt to new tasks and changing circumstances, and work effectively with or through others.
Communicate clearly and professionally, using good written and verbal communication skills.