Clinical Trainer, RN - Access Center

St. Luke’s University Health Network•Allentown, PA

13d•Onsite

About The Position

The Clinical Training Partner in the Access Center will develop and administer new and ongoing training programs for clinical positions. This role will partner with the Access Center Training Team, Director of Clinical Services, and other Access Center leadership to create and facilitate a cohesive training curriculum.

Requirements

Registered Nurse with current license to practice in the State of Pennsylvania required.
Minimum 3 years of experience in a healthcare provider organization with knowledge of nurse telephone triage preferred.
Minimum of 2 years experience in clinical training preferred.
Proven success in training clinical triage (Schmitt-Thompson protocols or equivalent).

Nice To Haves

Bachelor’s degree preferred.
Familiarity with interactive learning activities preferred.
Prior experience and knowledge of medical health record systems (EPIC) preferred.

Responsibilities

Develops clinical training curriculum, technical and procedural proficiency, and service centric skills for clinical Access Center roles.
Tailors and facilitates multi-faceted training delivery approaches (in-person, virtual, blended, and micro-learnings) most conducive to effective learning for new hires and existing employees.
Educates on common types of clinical calls and how to utilize resources and information to offer answers to patients.
Provides live demonstrations and materials of the following processes for new hires: following clinical protocols, prescription refills, triaging, acquiring physicians on-call schedules, escalating clinical concerns.
Integrates adult learning principles into training courses while supporting multiple learning styles by developing various instruction delivery methods.
Conducts, organizes, and supports new hire orientation and foundational training courses.
Partners with other stakeholders to establish and maintain necessary training environments (physical space, technology, fictitious training environments, etc).
Partners with Network Instructional Design and Learning Technologies Department to leverage SLUHN’s learning management system (LMS) for training program development, delivery, and reporting needs, as appropriate.
Ensures training content and materials (i.e., knowledge base article) represent current processes, technology, and clinical responsibilities.
Authors and maintains skill development modules and job aids.
Assists with instructional design and development projects.
Coordinates logistics and timing of classes and class registrations.
Develops and maintains competency testing and documentation.
Other duties as assigned.