Clinical Technology Specialist

Smile Doctors • Dallas, TX

8d

About The Position

Smile Doctors is seeking a Clinical Technology Specialist to join their growing team. This role is responsible for providing initial and on-going IT Help Desk support, including for X-ray machines, to all clinic Team Members, whether they are working at the clinics or from home. The company emphasizes a people-first culture that fosters passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and patients. They focus on individual growth and nurturing abilities to help Team Members succeed in their careers.

Requirements

• High school diploma or equivalent required
• Minimum one (1) year of previous Support/Help Desk experience required
• Ability to multitask and prioritize urgent requests from non-urgent requests
• Ability to stay organized
• Ability to learn quickly

Responsibilities

• Troubleshoots computer or X-ray related issues in a timely manner
• Explains technology issues to non-technical clinic staff
• Troubleshoots Patient Management System issues
• Sets-up and maintains computer equipment as needed
• Coordinates with and provides escalation support to the Smile Doctors Help Desk
• Provides weekly updates to Director, Clinical Technology on tickets/requests

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year
• paid holidays
• Discounts on braces and clear aligners for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED