Clinical Technology Specialist
Smile Doctors•Dallas, TX
About The Position
Responsible for providing initial and on-going IT Help Desk support (including X-ray machines) for all clinic Team Members either working at the clinics or from home.
Requirements
- High school diploma or equivalent required
- Minimum one (1) year of previous Support/Help Desk experience required
- Ability to multitask and prioritize urgent requests from non-urgent requests
- Ability to stay organized
- Ability to learn quickly
Responsibilities
- Troubleshoots computer or X-ray related issues in a timely manner
- Explains technology issues to non-technical clinic staff
- Troubleshoots Patient Management System issues
- Sets-up and maintains computer equipment as needed
- Coordinates with and provides escalation support to the Smile Doctors Help Desk
- Provides weekly updates to Director, Clinical Technology on tickets/requests
Benefits
- Competitive salary
- Medical, dental, vision and life insurance
- Short and long-term disability coverage
- 401(k) plan
- 3 weeks paid time off in your first year + paid holidays
- Discounts on braces and clear aligners for you and your family members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
