Clinical Team Leader, Hospice House
About The Position
The Clinical Team Leader (CTL) is responsible for daily clinical coordination and support of staff providing hospice care to patients and families according to the plan of care. The CTL also provides and manages direct patient care as part of the Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical, and biological considerations and appropriate nursing interventions and follow-up. The role coordinates employees and patient care to meet patient and family needs efficiently and according to best practices. The CTL serves as a primary clinical resource and supports staff development through role modeling, mentoring, instruction, education, documentation review, and on-site clinical supervisory visits. The position collaborates with other departments and clinical disciplines, helps address customer concerns, and promotes clear communication, ethical conduct, and regulatory compliance. The position requires a current qualifying RN license, at least two years of nursing experience, prior EMR/EHR experience, active BLS certification, a valid driver's license and automobile insurance, and reliable transportation. The CTL must be able to meet patient-care physical demands, access homes in the service area, work a flexible schedule to meet patient needs, and manage the emotional demands of caring for terminally ill patients and their families. Compensation is $67,976.53–$106,213.33. A conditional offer requires consent to drug and/or alcohol testing and, for services to Florida affiliates, background-screening eligibility verification.
Requirements
- Current RN license in the state of work, an active single-state out-of-state nurse license, or an active multistate/compact nurse license.
- At least two years of nursing experience.
- Previous experience working with an EMR/EHR system.
- Active BLS for healthcare professionals certification from the American Heart Association or Red Cross. The posting specifies that employees hired before December 31, 2022 must obtain the certificate before March 31, 2023.
- Valid driver's license and automobile insurance in accordance with Company policy.
- Reliable transportation to meet the visit schedule.
- Excellent critical decision-making and problem-solving skills.
- Ability to use equipment with visual and auditory mechanisms.
- Ability to communicate effectively in English.
- Flexible schedule to meet patient needs.
- Ability to physically access homes in the service area, including navigating stairs and narrow spaces and tolerating heat and lack of air conditioning.
- Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
- Ability, with or without reasonable accommodation, to perform essential job functions and physical requirements, including lifting patients and/or equipment, bending, pushing and pulling, and kneeling.
- Satisfactorily complete the competency requirements for the position.
- Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.
- For employees providing services to Florida affiliates, eligibility verification through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and ongoing eligibility.
Responsibilities
- Provide and manage direct patient and family care as part of the Interdisciplinary Group, including appropriate nursing interventions and follow-up.
- Coordinate employees and patient care to ensure patient and family needs are met efficiently and according to best practices.
- Recommend alternate approaches to patient care as indicated while ensuring policies and procedures are followed.
- Educate IDG members about symptom control, case management, and Company, community, and financial resources in accordance with policy and procedure.
- Enhance IDG staff clinical practice by serving as a role model, mentor, instructor, and resource person; act as the primary clinical resource for clinical staff.
- Collaborate with Medical Services, Pharmacy, the Infusion Program, Continuous Care, and other departments to address patient-care needs and support respect among clinical disciplines.
- Communicate clearly and accurately with physicians, staff, patients, families, and supervisors; provide constructive feedback, address conflict directly, and help others improve communication.
- Ensure timely attention to customer concerns and complaints and provide outstanding customer care to patients and families.
- Review patient-care documentation and conduct on-site clinical supervisory visits to identify staff strengths and development areas.
- Represent the Company professionally and comply with applicable government regulations, Company policies and practices, and health, safety, security, and confidentiality requirements.
- Use resources responsibly; participate in community and professional organizations, performance improvement, Quality Assessment and Performance Improvement activities, research and educational activities; improve professional knowledge and electronic media skills; and share expertise with coworkers.
- Educate and monitor staff regarding regulatory-compliance responsibilities and model ethical conduct.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
