Clinical Team Leader - In Home Therapy

CHILD & FAMILY SERVICES INC • Hyannis, MA

4d • $71,760 - $75,000 • Hybrid

About The Position

The IHT Clinical Team Leader is a Master’s-level clinician who balances direct clinical care with high-level administrative support, clinical oversight assistance, and operational workflow management. The position consists of a 30-hour direct client caseload combined with 10 hours of dedicated administrative support to assist the Program Director; this split could change based on the needs of the program. This role bridges clinical expertise and administrative execution, helping manage referrals, audit documentation, mentor staff, maintain quality management standards, and assist with program leadership. Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right. $1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL) Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Requirements

• Master’s degree in Counseling, Psychology, Social Work, or a related mental health field from an accredited educational institution.
• Minimum of 2–3 years of clinical experience within home- and community-based systems of care serving children, youth, and families.
• Demonstrated understanding of MassHealth documentation standards, wraparound care, insurance authorization processes, and CANS requirements.
• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
• Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy.

Nice To Haves

• Independent or eligible licensure (e.g., LMHC, LICSW, LCSW) preferred.

Responsibilities

• Maintain an active client caseload (30 hours/week) delivering home- and community-based clinical services in accordance with program standards
• Complete timely, high-quality clinical documentation, including Comprehensive Assessments, CANS, Individualized Treatment Plans, and progress notes
• Provide case coverage during employee transitions and extended staff absences as needed
• Assist the Program Director with processing, screening, assigning, and tracking client referrals and waitlists in accordance with insurance specifications and agency guidelines
• Oversee and monitor authorization tracking, billing units, utilization management, and documentation timelines across active client charts
• Participate in internal chart auditing and quality management activities to ensure alignment with insurance, state, and agency compliance standards
• In the absence of the Program Director, assist with necessary daily administrative operations to ensure uninterrupted service delivery
• Provide technical assistance and consultation to staff regarding medical necessity, psychiatric needs, and clinical documentation
• Assist in evaluating high-risk situations, providing crisis guidance (e.g., crisis line support), and assisting staff with state-mandated filings (e.g., 51As)
• Assist the Program Director with interviewing, onboarding, coaching, and training new clinical and support staff
• Support staff in developing skills related to the wraparound philosophy, core elements of the practice profile, care planning teams, and culturally responsive care
• Facilitate or participate in supervision of bachelor’s level team members, team meetings, and quality improvement meetings as requested. Including potential direct supervision of and responsibility for staff job performance

Benefits

• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days
• 10 Paid Holidays
• 2 Personal Days per year
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance
• mileage reimbursement
• discounted Healthtrax gym membership
• employee appreciation events!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level