Clinical Team Lead

WELL Health Diagnostic Centres•Calgary, AB

1d•Onsite

About The Position

WELL Health Diagnostic Centres, previously C-health, is seeking a Clinical Team Lead. The Team Lead is a working leader who continues to perform their regular day-to-day duties while also providing guidance, coordination, and support to the team. This role acts as an extension of the manager by helping oversee daily operations, supporting staff, and ensuring smooth workflow across the department. The Team Lead fosters a positive solutions-focused environment and serves as a go-to resource for questions, coaching, and operational support. At WELL Health Diagnostic Centres, we take pride in providing quality healthcare services to the local communities in Alberta. We have over 45000+ Albertans cared for by our teams, and we are recognized as the largest community endocrinology care provider in Alberta and largest providers of cardiovascular care in Calgary. Located in central SW Calgary with excellent transit access, our clinic is a collaborative, fast‑growing site using innovative, state‑of‑the‑art technology. We’re proud of our strong patient experience, reflected in our 4.7/5 Google rating. Join us and continue growing your skills and career with WELL Health Diagnostic Centres. We provide opportunities that fit your lifestyle – full-time, part-time, and casual opportunities available. We offer potential sign-on and relocation bonuses throughout Canada for specific locations – learn more now! About WELL Health Diagnostic Centres: WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario and Alberta. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 50+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care. WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award. Why Join WELL Health Diagnostic Centres? Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards. Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally. Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts. Grow with a Leading Organization: With 50+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career. Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth. Visit us at https://welldiagnostics.ca [https://welldiagnostics.ca]

Requirements

Strong understanding of department’s workflows, patient flow, standards, and daily operational needs.
Demonstrated initiative, professionalism, and the ability to support team members and contribute positively to team culture.
Clear, respectful communication with staff, leaders, and patients; ability to de-escalate and coach in real time.
Consistent follow-through, dependable attendance, strong time management, and adherence to confidentiality and organizational standards.
Ability to guide, support, and train team members, including new staff and those learning new workflows.
Skilled at assessing situations, making sound decisions, and escalating issues appropriately.
Openness to new processes, workflow improvements, and organizational initiatives.
Ability to remain composed, fair, and consistent during busy periods or conflict.
Comfortable with scheduling support, documentation, reporting, and communication tasks.
A cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.

Responsibilities

Room patients for consultation, follow up/testing appointments prior to seeing
Obtain 12-lead ECG and vitals (including but not limited to: height, weight, waist circumference, pulse, blood pressure, SpO2, and temperature, as
Ensure accurate and detailed documentation of vitals, patient assessment(s), medication regime(s), and overall physical status as per clinic policy.
Access Alberta Netcare for up-to-date patient medications, labs, and relevant testing, as
Provide patient teaching regarding CAD and risk factors for heart
Perform independent clinical assessment(s)/physical exams when requested by physician and relay findings in an efficient and reliable
Provide physician(s) with clinical and administrative support as needed, including but not limited to contacting patients and/or other physicians regarding patient health status.
Provide guidance on clinic flow, organizational standards, and administrative procedures to C-health physicians as necessary.
Participate as a member of the code team by carrying a portable radio, completing daily radio checks, and responding to calls for assistance, as necessary.
Participate in bi-weekly mock code scenarios for both clinical and diagnostic
Ensure exam rooms are kept clean and
Ensure all portable heaters &/or fans are unplugged at end of
Participate as part of the clinical team to prioritize patient safety and ensure positive patient experience(s).
Work collaboratively with all WELL Health team employees and staff by being an effective team member, assisting others as required, working with different types of personality, participating in team discussions, and communicating with appropriate supervisor/manager.
Review and complete physician tasks as
General cleaning, organizing, and rearrangement of physical space(s) in
Assist with staff coverage across a wide range of clinical/administrative duties when and as needed based on
Work collaboratively with all C-health/WELL Health employees by being an effective team player, assisting others with daily duties when possible, working with different personality types, participating in team discussions and communicating with appropriate supervisor/manager.
Provide support to Manager and/or perform ancillary duties as required (outlined below).
Participate as part of the clinical team to ensure patient safety.
Assist in the training and onboarding of new clinical staff members as required.
Provide support to Manager, Diagnostics and/or perform ancillary duties as required (outlined below).
Create educational resources for clinical and diagnostics teams when requested by Manager, Diagnostics as needed for clinical excellence.
Develop or revise existing staff training resources and procedures.
Provide hands-on staff education/in-service training as required.
General cleaning, organization, and rearrangement of physical space(s) in clinic.
Check and/or order clinic stock as requested by Manager, Diagnostics.
Attend relevant trainings or educational sessions as needed/as opportunities arise.
Involvement in equipment checks, recertification(s), and replacement(s) as necessary.