Clinical Support Team Lead - Remote

ACCESS TELECARE• US,

7d•Remote

About The Position

Access TeleCare is searching for a dynamic and result-oriented Clinical Support Team Lead to accelerate patient care and assist with leading and motivating the team to follow the company’s care philosophy, which is to improve patient outcomes by reducing the time to encounter.

Requirements

High School Diploma, GED or Equivalent Certification Required
At least one year of experience working in a call center environment or healthcare or IT environment preferred
Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
Aptitude in problem solving.
Desire to work as a team with a result driven approach.
Ability to maintain confidentiality.
Comply with all compliance and HIPAA requirements.
Excellent phone/customer service skills along with high attention to detail
Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
Flexibility and adaptability in a fast-paced environment
Proven ability to thrive in a high growth, fast-paced organization and 100% Remote based environment
Must be able to remain in a stationary position 50% of the time
Occasional travel for meetings and collaboration

Responsibilities

Thorough understanding of the job responsibilities of the coordinator, dispatcher and agent roles
Monitor and maintain the queue to ensure all calls are managed efficiently through the appropriate workflow
Monitor and maintain the ticket queue used for provider assistance and ensure issues are being addressed according to response time expectations
Meet and exceed service excellence metrics as outlined on the performance index scorecard.
Exhibit a high degree of professionalism when interacting with healthcare facilities, physicians, co‐workers, and supervisors
Required to be on‐call as needed, remain on duty after shift‐end, and respond to emergency situations at any time
Perform all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of Clinical Support and this position
Develop a collaborative and professional working relationship with all departments
Notify immediate manager promptly of all issues and take prompt corrective action when necessary
Encourage team engagement
Foster a positive work environment to achieve the company’s mission, vision, and values
Assist in creating and updating training material
Mentor employees on best practices and procedures
Support management with the research, implementation, and training of new technology and service lines
Work with supervisor and management staff to resolve issues
Other duties as assigned