Clinical Team Lead - Social Worker - Remote

UnitedHealth Group•Los Angeles, CA

11h•Remote

About The Position

The Clinical Team Lead SW will provide operational support to managers and supervisors for the assigned program. The Clinical Team Lead SW is an individual contributor. Clinical Team lead SW assignments will be highly dependent on operational needs and priorities. The team leader will work closely with leaders to use data and reporting to identify and prioritize supports needed. They will act as subject matter experts for system and program support. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

MSW
2+ years of experience in a health care and social worker
Demonstrate knowledge of PC applications including MS Office Suite
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Onboarding new teammates, provide training for the assigned work and monitor quality of work performance during the probationary period
In collaboration with the management team will provide ongoing training to teammates who have been identified through quality auditing where opportunities are identified to improve performance or productivity
In collaboration with the management will develop and provide training for teams for all new, updated processes and workflows. Training attendance will be documented and submitted to the Operational Support team
Development and maintenance of all job aids that support system and processes for the assigned team
Support for organizational realignment and change management by providing training, document updates, and communication
Support resource planning and allocation by reviewing daily assignments, shifting resource assignments when necessary to manage daily workloads
Teammate scheduling when applicable
Internal messaging and communication on upcoming changes and plans for operational readiness related to membership, programs, regulations, or health plan changes
Technology training and change readiness monitoring in support of system modifications
Post implementation program/process monitoring and re-training to assure quality and performance meet team goals
Implementation and monitoring of process changes needed to support CAP remediation in close collaboration with the Delegation oversight team
Works with teams to bring forward patients for IDT collaboration
Monitors team caseloads and productivity and make recommendations to leadership for workforce management
Ensures compliance to laws, regulations, and policies
Support audits and accreditation
Promote best practices and evidence-based approaches
Other duties as assigned