Clinical Team Lead, Site Operations

IRE • Hickory, NC

21h • Onsite

About The Position

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments toப் patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. This role is with Accellacare , part of ICON's clinical research network, where you’ll play a key role in transforming the clinical trial experience for patients and sponsors alike. Our global site network is designed with one goal in mind: to deliver better access, greater efficiency, and improved outcomes in clinical research. We are currently seeking a Team Lead, Site Operations to join our diverse and dynamic team. As a Team Lead, Site Operations at ICON, you will lead a team responsible for supporting site-facing activities across clinical studies, ensuring consistent, high-quality operational delivery.

Requirements

• Bachelor’s degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience.
• Experience in site operations, site support, or clinical operations, with prior lead or mentoring responsibilities preferred.
• Good understanding of clinical trial processes, GCP, and site documentation requirements.
• Strong leadership, communication, and organisational skills.
• Ability to manage multiple studies and priorities in a fast-paced environment.
• Collaborative, solution-oriented mindset with focus on quality and customer service.

Responsibilities

• Supervising a team of site operations staff (e.g., Site Specialists, Clinical Site Associates), overseeing daily workloads and priorities.
• Ensuring timely and accurate completion of site start-up, maintenance, and close-out tasks in line with SOPs and study plans.
• Monitoring site operations metrics and contributing to actions that improve efficiency and site experience.
• Collaborating with project management, monitoring, and other functions to resolve site-related issues.
• Supporting training, development, and performance management of team members.
• Contributing to the enhancement of site operations processes, tools, and documentation.

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level