Clinical Team Lead, Site Operations

ICON plc • Hickory, NC

2d • Onsite

About The Position

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. This role is with Accellacare, part of ICON's clinical research network, where you’ll play a key role in transforming the clinical trial experience for patients and sponsors alike. Our global site network is designed with one goal in mind: to deliver better access, greater efficiency, and improved outcomes in clinical research. We are currently seeking a Team Lead, Site Operations to join our diverse and dynamic team. As a Team Lead, Site Operations at ICON, you will lead a team responsible for supporting site-facing activities across clinical studies, ensuring consistent, high-quality operational delivery.

Requirements

• Bachelor’s degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience.
• Experience in site operations, site support, or clinical operations, with prior lead or mentoring responsibilities preferred.
• Good understanding of clinical trial processes, GCP, and site documentation requirements.
• Strong leadership, communication, and organisational skills.
• Ability to manage multiple studies and priorities in a fast-paced environment.
• Collaborative, solution-oriented mindset with focus on quality and customer service.

Responsibilities

• Supervising a team of site operations staff (e.g., Site Specialists, Clinical Site Associates), overseeing daily workloads and priorities.
• Ensuring timely and accurate completion of site start-up, maintenance, and close-out tasks in line with SOPs and study plans.
• Monitoring site operations metrics and contributing to actions that improve efficiency and site experience.
• Collaborating with project management, monitoring, and other functions to resolve site-related issues.
• Supporting training, development, and performance management of team members.
• Contributing to the enhancement of site operations processes, tools, and documentation.

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level