Clinical Team Coordinator - Support Personnel

Health First Careers • Melbourne, FL

19h • Onsite

About The Position

The Clinical Team Coordinator (CTC) supports clinical staff, clinical charge nurses, leaders, and pertinent office staff by maintaining accurate and timely records for patient referrals, admissions, and denials. The CTC is committed to continuous quality improvement by entering timely and accurate data for reporting and measuring of outcomes and goals, and collaborating across departments, work functions and procedures to ensure prompt and appropriate service for all internal and external customers.

Requirements

• High School Diploma or equivalent.
• One (1) year experience in Customer Support role.
• Basic computing skills with proficiency in MS Office – Outlook, Word, Excel, PowerPoint.
• Excellent auditory, verbal and written communication skills.
• Strong critical thinking skills to identify solutions and prioritize multiple demands.

Nice To Haves

• Associate’s degree in relevant field.
• One (1) year Customer Support experience in Healthcare setting.
• Familiarity with regulatory documentation.
• Knowledge of medical terminology, coding (ICD-10, HCPCS, CPT) and accounting principles.

Responsibilities

• Works independently throughout the system to access and update information; communicates accurate clinical information, provides appropriate data, and collaborates within and beyond the team to support the delivery of quality services.
• Prioritizes patients appropriately to ensure those with greatest needs are seen in the correct order and communicates completion of work to CTC leader to support and ensure compliance with departmental standards.
• Responds appropriately to unexpected, stressful situations and professionally interact with customers and associates.
• Identifies solutions to complex problems, sets priorities and manages time efficiently, seeking advice and guidance from leaders as needed.
• Suggest ways to improve/enhance workflow, procedures, customer delight, and quality outcomes.

Benefits

• Diversity and inclusion are essential for our continued growth and evolution.
• Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates.
• Different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results.
• It fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED