Clinical Tasker LPN/RMA/CMA

Holston Medical Group•Kingsport, TN

130d•$17 - $26•Hybrid

About The Position

Explore opportunities with Holston Medical Group, part of the Optum family of businesses. Holston Medical Group combines the personal feel of a community-based practice with the strength, resources and career opportunities of a leading national health care organization. As a multispecialty clinic offering care across northeast Tennessee and southwest Virginia, our teams deliver high‑quality, value‑based care that exceeds expectations while making care easier, more affordable and more accessible. Join us and discover the meaning behind Caring. Connecting. Growing together. General Summary: The Clinical Tasker provides compassionate care to patients in a physician’s office or clinic setting consistent with the policies and procedures set by the organization. As a member of the clinical staff, will proactively identify the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care. The nurse is responsible for responding to calls/tasks to support, advise, and consult patients by phone. The Clinical Tasker is responsible for handling clinical information, computer task management, delegating clinical information to appropriate staff, refilling medications, calling test results and patient education.

Requirements

High School diploma or equivalent required
LPN license or MA Certification by the state in which employed
2-5 years’ experience in a medical office
CPR certified
Must possess excellent communication skills
Ability to work in a team environment and collaborate with others
Compassion
Customer Focus
Ethics and Values
Learning on the Fly
Functional/Technical Skills
Problem Solving
Informing
Communication with others to exchange or express information and ideas.
Ability to receive detailed information through oral communication, and to make fine distinctions in sounds.
Determine the accuracy, neatness, thoroughness of the work assigned and perceive general observations.
Remaining upright on the feet, particularly 75% of the time.
Moving about on foot to accomplish tasks.
Bending body downward and forward by bending spine at the waist and/or by bending leg and spine.
Extending the hands and arms in any direction.
Exerting force upon an object so that an object moves away/toward the force.
Picking, pinching, typing or otherwise working, primarily with fingers.
Applying pressure to an object with the fingers and palm.
Perform a variety of duties, often changing from one task to another of a different nature.
Perform with frequent interruptions and/or distractions.
Make appropriate job decisions following standard office policies and past precedents.
Adjust priorities quickly as circumstances dictate.
Ability to establish and maintain cooperative working relationships with co-workers and the public.
Ability to interact appropriately with colleagues and patients for different purposes and different context.
Must be able to remain in a stationary position at least 25% of the time.
Medium work that includes moving objects up to 50 pounds occasionally.
Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Work independently and identify potentially more effective methods of work operations.
Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
Ability to identify and distinguish colors.

Responsibilities

Use patient first values in assisting patients with needs
Greet patients with compassion and a friendly manner
Display excellent customer service skills with internal customers and patients
Take exceptional notes and enter into EMR for the correct Provider
Answer patients questions when possible, but ensure to ¬always ask information from the Provider if the answer is not known
Follow up with the patient and Provider and document in the EMR system
Perform medication refills as necessary
Work multiple provider’s task lists as needed (pharmacy calls, patient calls, etc.)
Maintain patient confidentiality, observe all strictures of HIPAA
Ensure efficient telephone communication
Maintain accurate block time and clinical schedule information for scheduling
Triage patient phone calls to ensure patient needs are met
Educate the patient on diet, disease management, lab results, and medication
Attend nurse meetings and other educational opportunities
"Float" to other offices as needed to fill in gaps/cover office lunch rotation
Mail normal labs to patients and call patients with abnormal labs
Ensure to follow policies and procedures set by Holston Medical Group
Maintain communication with providers to ensure that patents needs are taken care of
Assist with patient care as directed
Communicate all office issues with the Nurse Manager and Regional Operations Manager
Maintain clinical area to meet site visit standards
Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)