Strategic Initiatives Systems Workflow Development Specialist

RadNet•Owings Mills, MD

4d•Hybrid

About The Position

The Workflow Development Specialist supports the Strategic Initiatives team by developing and maintaining training materials for new features, workflows, and system enhancements within ERAD RIS and other supporting systems of the East Coast. This role works closely with the Strategic Initiatives Team to translate technical workflows into clear, user-friendly educational content that promotes efficient system adoption and standardized processes.

Requirements

Solid base knowledge of eRAD RIS.
High School Diploma or GED required.
Self-motivated and self-starter.
Detail-oriented.
Minimum of two years in Radiology.
Demonstrate strong operational, project management and analytical abilities.
Ability to communicate effectively in person and in writing.
Ability to manage multiple projects and to work them simultaneously (multi-task).
Able to exercise a high degree of initiative, judgment, discretion and decision making.
Possess and utilizes excellent customer service skills.
Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and willingness to work additional hours beyond your regular shift, as directed by management.
Working knowledge of Microsoft Office Products.
Ability/flexibility to travel to/between sites as needed, must possess a valid/unrestricted State Driver’s License.
Understanding of Clinical Operations - to include registration and technologist workflow.
Ability to verbally express ideas and communicate thoughts clearly, concisely and logically.

Responsibilities

Develop training materials, user guides, quick reference documents, and instructional content for new ERAD RIS features and workflows.
Collaborate with the Strategic Initiatives Team to understand system updates, workflow changes, and implementation plans.
Create and maintain documentation that reflects current clinical workflows and best practices.
Develop training presentations, videos, job aids, and other educational resources, as needed.
Participate in workflow design and optimization discussions to ensure training materials accurately reflect operational processes.
Review and update existing documentation to ensure accuracy following software upgrades or workflow changes.
Assist with end-user training sessions and provide support during new feature roll-outs.
Gather feedback from users and stakeholders to continuously improve training content and documentation.
Maintain version control and organization of training materials within designated repositories.
Support change management initiatives by communicating workflow updates in a clear and effective manner.