Clinical Systems Specialist - Job ID: 2061

Ascendis Pharma•Princeton, NJ

11h•Onsite

About The Position

Ascendis Pharma is seeking a self-driven Clinical Systems Specialist to support clinical trial staff in using clinical systems. The role is part of the Global IT organization and the clinical domain, which supports Clinical Operations, Clinical Development, Biometrics, Clinical Data Management, and Clinical Trial Supply. The clinical domain includes three product teams and a data team, and its portfolio includes eTMF, CTMS, IRT, eCOA, SCE, CDR, and related tools, almost exclusively provided as SaaS solutions through external vendors. The specialist will be the first point of contact for system- or user-driven issues, collaborate with clinical product teams on immediate resolutions and root-cause prevention, and help end-users use systems efficiently in accordance with training materials and business processes. The role also proactively identifies usage patterns, documents issues and trends, and shares insights with product teams and domain and business leadership. The position is based in Princeton, New Jersey, and requires 5–10 days of travel per year. It reports to Saman Sadhar, People Leader in Global IT, and Simon Rønne, Domain Lead, from a functional point of view.

Requirements

A relevant academic degree, at least a bachelor's degree.
At least 3 years of experience in a related role in a pharmaceutical, biotechnology, or related environment; preferably in IT support or as a configurator.
Experience working with GxP-regulated IT systems and tools in an administrative context.
Hands-on experience supporting users of SaaS systems.
Experience identifying and documenting user requirements and delivering against them in a team setting.
Experience working in an agile environment and comfort with continuous improvement.
Strong teamwork, innovation, curiosity, and a can-do attitude.
Comfort working across cultures and adapting to changing priorities.
Ability to interact with diverse users in person and through a ticketing system.
A technical and user-centric mindset, with pragmatic judgment in balancing workarounds and long-term solutions.
Self-direction, initiative, and the ability to identify and pursue improvement opportunities.

Nice To Haves

Experience with hands-on configurations and related documentation in IT systems.

Responsibilities

Act as the first point of contact for system or user-driven issues reported by end-users of clinical IT systems.
Collaborate with clinical-domain product teams to provide short-term solutions for errors and identify long-term steps to address recurring issues at their root cause.
Guide end-users and help them interpret training materials so they can use systems efficiently and in accordance with Global IT and business processes.
Proactively contact key users to identify usage patterns that could lead to future issues or require system changes.
Create an organized overview of issues and issue patterns to provide insights about system use to clinical product teams, domain leadership, and business leadership.

Benefits

401(k) plan with company match
Medical, dental, and vision plans
Company-offered life and Accidental Death & Dismemberment (AD&D) insurance
Company-provided short- and long-term disability benefits
Pet insurance
Legal insurance
Employee Assistance Program
Employee discounts
Professional development
Health Savings Account (HSA)
Flexible Spending Accounts
Various incentive compensation plans
Accident, Critical Illness, and Hospital Indemnity Insurance
Mental health resources
Paid leave benefits for new parents
Paid time off
Comprehensive benefits package
May be eligible for a discretionary annual bonus or incentive compensation plan, depending on role and position level
May be eligible for discretionary stock-based long-term incentives