Clinical Systems Specialist - Job ID: 2061

Ascendis Pharma•Princeton, NJ

5h•$150,000 - $160,000•Onsite

About The Position

Ascendis Pharma is seeking a self-driven Clinical Systems Specialist to join their growing Global IT team. This role is crucial for supporting clinical trial staff with their use of clinical systems. The position is based in Princeton, NJ, and involves collaborating with cross-functional, global teams in a fast-paced environment. The Clinical domain within Global IT operates with a product-driven approach, focusing on product management and lifecycle thinking. The Clinical teams support functions like Clinical Operations, Clinical Development, Biometrics, Clinical Data Management, and Clinical Trial Supply, utilizing SaaS solutions managed through external vendor collaboration. The specialist will report to Saman Sadhar (People Leader) and Simon Rønne (Domain Lead). Ascendis Pharma is a global biopharmaceutical company dedicated to making a significant impact on patients' lives through innovative therapies using their TransCon® technology platform. They have operations in Denmark, Germany, and the United States, focusing on Endocrinology, Rare Disease, and Oncology portfolios.

Requirements

Relevant academic degree – minimum a bachelor’s degree.
3+ years of experience from a related role in a pharmaceutical, biotechnology or related environment, preferably in an IT support or configurator role.
Experience working within GxP regulated IT systems and tools in an admin context.
Hands-on experience with supporting users in SaaS systems.
Experience with identifying and documenting user requirements and delivering to those requirements in a team setting.
Been working in an agile setting and thrive in a “continuous improvement” environment.
Strong team player, innovative and curious, and have a can-do attitude.
Comfortable working across cultures and can readily adapt to changing priorities.
Comfortable interacting with all types of users, both through in-person interactions and by way of our ticketing system.
Technical and user-centric mindset, where you pragmatically balance workarounds and long-term solutions to problems.
Self-driven and able to seek opportunities for improvement and take initiative to move things forward.

Nice To Haves

Experience with hands-on configurations and related documentation in IT systems is a plus.

Responsibilities

Acting as the first point of contact for any system or user-driven issue that is reported by end-users of our clinical IT systems.
Collaborate with the product teams in the clinical domain to provide short-term solutions for errors and identify long-term steps to solve the root cause of recurring issues.
Provide guidance and help interpret training materials to ensure end-users feel comfortable in using our systems in an efficient way, guided by Global IT and business processes.
Proactively reach out to key users to identify patterns of use that might lead to future issues or will require system change to ensure optimal use.
Create structure and overview of issues and issue-patterns that will enable insights around the use of our system for the clinical product teams, as well as domain and business leadership.