Fixed Term, Clinical Systems Project Assistant

Wake Forest University • Winston-Salem, NC

2d

About The Position

The Project Assistant will provide administrative project management support to Deacon Health and the Campus Life Systems team during the MedicatOne Electronic Health Record (EHR) implementation. The project is projected to require additional support for the first 18 months. The position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University.

The assistant will support the Deacon Health MedicatOne implementation team by maintaining decision and process documentation, coordinating communications, and documenting testing feedback. The role also serves as the primary administrative point of contact for the clinic’s EHR system, assists with software updates and testing new module rollouts, and trains new administrative staff on system workflows. The assistant helps review and update policy documents and process manuals for clinical and front-desk operations, and works with the Leadership Team to evaluate and optimize workflows while maintaining a premium student experience.

The position also provides support as a member of the Deacon Health Administrative Support staff as needed, so administrative tasks complement the policies, procedures, and practices required during EHR implementation. The role works as part of a team. Wake Forest University conducts background investigations and drug screens for final staff candidates being considered for employment.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• High comfort level learning new software systems.
• Ability to break down complex tasks, manage timelines, and coordinate multiple moving parts for clinic events or software rollouts.
• Excellent written and verbal communication skills, including the ability to translate technical or medical requirements into clear instructions for students and staff.
• Strong attention to detail and a proactive approach to identifying system errors or workflow bottlenecks.
• Strong organizational skills and the ability to follow projects, issues, and tasks through to completion.

Nice To Haves

• Prior experience with implementation of an Electronic Health Record and/or other comprehensive software projects.

Responsibilities

• Provide administrative project management support to the Deacon Health MedicatOne implementation team, including maintaining documentation of decisions and processes, coordinating communication, and documenting testing feedback.
• Serve as the primary administrative point of contact for the clinic’s EHR system.
• Assist with software updates, test new module rollouts, and train new administrative staff on system workflows.
• Assist in reviewing and updating policy documents and process manuals for clinical and front-desk operations during the MedicatOne EHR implementation.
• Work with the Leadership Team to evaluate front-desk and clinical workflows and support workflow optimization while maintaining a premium student experience.
• Serve as a member of the Deacon Health Administrative Support staff as needed to support tasks related to policies, procedures, and practices required as the EHR is implemented.
• Perform other job-related duties as reasonably assigned by the supervisor.

What This Job Offers

• Job Type: Full-time