Clinical Systems & Product Operations Manager (Full-Time) - Remote

Oula•New York, NY

16h•$110,000 - $120,000•Remote

About The Position

Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care. Oula Health is a venture-backed, midwifery-led maternity and GYN care company building the next generation of women's healthcare. We partner exclusively with major health systems — including Mount Sinai, Stamford Health, and Novant Health — to embed our collaborative OB-GYN and midwifery model directly inside their networks. We're a team of ~100 people at Series B stage, with 4 clinics today and three more opening in 2026.

Requirements

4–7 years in a role that combined EHR operations, clinical systems, or health IT with product operations, technical program management, or PM-adjacent work — ideally at a growth-stage digital health company
Hands-on Athena and Epic configuration + integration experience is strongly preferred
Enough clinical literacy to understand why a template or order set matters to a midwife, without needing a clinical license
Strong written communication — you can write a bug ticket, an SOP, and a launch plan that people actually follow
Comfort building structure in ambiguity; this role requires you to create the playbook, not execute someone else's
Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert
Track record of managing multiple workstreams simultaneously without dropping balls

Nice To Haves

Hands-on Athena and Epic configuration + integration experience is strongly preferred

Responsibilities

Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff
Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners
Serve as the internal subject matter expert for EHR integration best practices — FHIR/HL7 data exchange, health system IT coordination, go-live timelines
Deeply understand the interplay between EHR configuration decisions and Oula’s tech stack
Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve
Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch
Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room
Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling
Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market
Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field
Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollouts on day one
Coordinate end-to-end launches across Product, Engineering, and Operations — own the run-of-show and ensure nothing falls through on handoff
Identify where AI and automation can reduce manual administrative burden in product operations workflows
Build and maintain dashboards that show how clinics are actually using our technology — feature adoption, issue resolution time, rollout health
Develop quarterly reporting cadence for Product, leadership, and health system partners on platform performance
Ensure data infrastructure is in place to measure the impact of every feature rollout
Act as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams — translate clinical workflow requirements into technical specs and vice versa
Partner directly with health system IT counterparts on integration setup, issue resolution, and go-live support
Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input