Clinical Systems Education Specialist

Hennepin Healthcare•Minneapolis, MN

1d•Hybrid

About The Position

This is a hybrid position with required onsite work every Tuesday and Wednesday. Additional onsite attendance may be required based on collaborations and operational needs. Candidates should be comfortable with occasional short-notice requests to work onsite. Purpose of this position: To ensure successful user orientation and adoption of clinical information systems for patient-centered care. The Education Specialist provides education and support of clinical information systems and analytical tools to meet the operational and clinical needs of the organization.

Requirements

Bachelor’s degree in healthcare related field OR bachelor’s degree in education related field with a minimum of 2 years of healthcare related experience
Experience in training/education of clinicians in a health care setting
Experience in the build/maintenance/support of Epic
Certified in at least one Epic module or pass certification within 12 months in the position
An approved equivalent combination of education and experience
Excellent interpersonal skills; ability to work effectively with a diversity of personalities, professions and departments; willingness to work across clinical areas and outside personal area of clinical expertise
Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner
Demonstrates a high level of clinical knowledge, analytical ability and critical decision making skills
Possesses good grasp of clinical work flows and ability to perform workflow analysis
Possesses knowledge and skills to support clinicians and manage changes associated with implementing or optimizing clinical information systems and promoting adoption by health professionals
Strong computer skills including web-based applications, word processing, spreadsheet, graphs and PowerPoint

Nice To Haves

Healthcare related or Education related degree
Experience in the use of Epic and/or Epic certification in at least one Epic module
Credentialed trainer in EpicCare
Experience in end user support and/or educating clinicians in a classroom setting
Experience in change management
Change Management experience

Responsibilities

As an integral part of projects pertaining to organizational goals and strategies, clinical improvements, and regulatory requirements, is responsible for the design, delivery and implementation of education, creating and delivering communication which reinforces change management, and go-live support as needed for these projects
Responsible for IS&T communication strategy of clinical workflow changes and impact to clinicians and patient care
Applying appropriate education theory and adult learning principles, develops and maintains curriculum and training guides for clinicians, including Epic and workflow training plans, content and competency testing, and feedback processes
Teaches workflows and applications functionality to HHS clinical users when entering the organization, as well as maintaining education throughout Epic upgrades and optimizations
Provides education and consultative services to providers in relation to documentation standards in terms of quality, regulatory requirements, and best practices in alignment with clinical workflows
Performs and documents workflow analysis, supporting standardized workflows and best practices, and uses expertise in assigned healthcare applications to recommend enhancements based on operational needs
Performs data analysis to support system, adoption and optimization initiatives. Anticipates reporting needs, and makes suggestions for value added data. Searches for potential system process improvements and recommends changes.
Serves as a liaison between application support, clinical operations, informatics, and system users. Interprets and translates workflows, processes and terminology into messaging and educational content.
Builds and maintains patients in the testing environment
Provides end-user support to include troubleshooting basic to moderately complex application issues, providing issue resolution when able, and escalating more complex issues as appropriate
Acts as an essential part of the Epic upgrade team, managing communication to clinical users, assessing educational needs, and supporting the go-live