Clinical Systems & Digital Implementation Lea

The Fertility Partners Inc•Toronto, ON

2d•CA$90,000 - CA$110,000

About The Position

The Clinical Systems & Digital Implementation Lead owns the end-to-end implementation of all clinical technology across the TFP network. This includes TFP’s clinical digital tools and platform, as well as EMR systems, lab systems, and other clinic-facing technology. This is a standalone function reporting directly to the SVP Technology. This role is a project leader who understands the technology, speaks the language of the clinic, and has the credibility to drive change across a multi-site healthcare network.

Requirements

5+ years of experience in healthcare IT implementation, clinical systems rollout, or digital health adoption ideally in a multi-site clinical environment.
Demonstrated experience leading EMR implementations (new deployments and/or optimization) in a clinical setting.
Track record of managing end-to-end implementation projects from scoping through go-live and post-launch stabilization.
Experience working directly with clinical staff nurses, medical coordinators, admins, and clinic managers in a training or implementation capacity.
Strong project management fundamentals.
Technical literacy.
Communication and facilitation skills.
Ability to remain calm under pressure.
Documentation discipline.

Nice To Haves

Familiarity with fertility clinic workflows or reproductive medicine environments.
Experience with eIVF, Accuro, OSCAR, or other Canadian EMR platforms.
Exposure to AI-powered clinical tools (e.g., AI scribes, clinical decision support).
Knowledge of PHIPA, PIPEDA, and Ontario health data privacy requirements.
PMP or equivalent project management certification.

Responsibilities

Own the end-to-end rollout of clinical digital tool and platform capabilities, EMR deployments, and clinic system implementations across the TFP network.
Develop and maintain a standardized implementation playbook - repeatable, scalable, and clinic-tested.
Manage implementation timelines, milestone tracking, and go-live readiness across multiple rollouts.
Serve as the primary lead for every clinical system launch from implementation kick-off through to sustained adoption.
Lead TFP’s EMR implementation work, both new clinic onboardings and ongoing optimization of existing deployments across the network.
Coordinate across EMR vendors, IT Operations, and clinic teams to ensure implementations are properly scoped, resourced, and executed.
Own go-live readiness checklists, data migration validation, and post-go-live stabilization for all clinical system deployments.
Identify and escalate integration issues, vendor gaps, and technical blockers.
Support Operations teams in hands-on training with clinic staff nurses, admins, medical coordinators, and clinic managers at each site.
Translate technical capabilities into clinical language.
Build simplified, high-impact training materials and documentation that clinic staff can actually use.
Understand clinical workflows deeply enough to identify where a system fits naturally and where friction will emerge.
Track adoption metrics across all deployed systems.
Partner with the Ops team on change management and staff accountability.
Serve as the direct line from clinic ground truth back to the product and engineering teams.
Run structured post-implementation reviews.
Work closely with the Product team and Operations team to ensure implementation realities inform the roadmap.
Engage vendor relationships directly, manage vendor accountability for implementation timelines and support commitments.