Clinical Systems Coordinator

Family Centers • Greenwich, CT

2d • Onsite

About The Position

The Clinical Systems Coordinator supports the effective administration, optimization, and day-to-day operation of Epic, Evolv, and related clinical information systems while coordinating health information management activities. The position serves as the primary operational resource for system users, manages EHR support functions, coordinates training and workflow optimization efforts, and helps ensure data integrity, regulatory compliance, and effective use of clinical technology throughout the organization.

Requirements

• Bachelor’s degree in healthcare administration, Nursing, Health Information Management, Information Systems, or a related field.
• Minimum of three (3) years of experience working with Epic in a healthcare environment.
• Demonstrated knowledge of healthcare workflows, including clinical documentation, registration, scheduling, and patient care processes.
• Experience supporting Epic users, healthcare workflows, system optimization, implementation, or clinical operations.

Nice To Haves

• Experience with project coordination, workflow improvement, process improvement, or change management preferred.
• Experience in a Federally Qualified Health Center (FQHC) or ambulatory healthcare setting preferred.
• Experience providing staff education, coaching, or system training preferred.
• Epic certification or other formal Epic training preferred.

Responsibilities

• Serve as the primary operational resource for Epic, Evolv, and other clinical information systems.
• Coordinate user account requests, role assignments, access reviews, and security-related system functions.
• Assist with system configuration, maintenance, upgrades, enhancements, and testing activities.
• Monitor support tickets, user concerns, and system issues and coordinate timely resolution.
• Troubleshoot workflow and system utilization issues in collaboration with EPIC analyst, IT resources, vendors and operational leaders.
• Support implementation of new EPIC functionality, workflows, templates, forms, and documentation tools.
• Coordinate communication regarding system updates, enhancements, downtime procedures, and workflow changes.
• Maintain system support documentation, procedures, user guides, and training materials.
• Evaluate clinical and operational workflows and recommend improvements utilizing available EPIC functionality and best practices.
• Collaborate with operational leaders to improve documentation processes, workflow efficiency, and data capture.
• Participate in workflow redesign and implementation projects.
• Monitor recurring workflow issues and identify opportunities for system optimization.
• Coordinate onboarding and role-based EHR training.
• Provide ongoing user education, coaching, and workflow support.
• Develop and maintain training curricula, tip sheets, and reference materials.
• Conduct refresher training and competency assessments as needed.
• Support user adoption of new functionality and best practices.
• Coordinate activities that support the integrity, privacy, security, and maintenance of electronic health information.
• Monitor documentation standards and work with departments to improve chart completeness and data quality.
• Assist with record management processes, release of information procedures, retention practices, and health information workflows.
• Support organizational compliance with HIPAA and health information management policies.
• Participate in audits related to documentation quality, record accuracy, and information governance.
• Collaborate with compliance and quality staff regarding documentation improvement opportunities.
• Serve as liaison between users, leadership, vendors, and technical teams regarding system functionality and support needs.
• Participate in organizational technology and workflow improvement initiatives.
• Support regulatory readiness activities involving clinical systems and health information management.

Benefits

• Generous Paid Time Off – 15 vacation days annually (increases to 20 days after 5 years, and 25 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days
• Half-Day Summer Fridays (in select programs)
• Medical, Dental & Vision Coverage Options
• Health Savings Account (HSA) with monthly employer contributions
• Flexible Spending Accounts (Health Care & Dependent Care)
• 403(b) Retirement Plan with up to 6% employer contribution
• Employer-Paid Long-Term Disability, Life & AD&D Insurance
• Employee Assistance Program (EAP) for confidential support
• Voluntary Opt-In Benefits including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
• Tuition Assistance (eligible to apply after 6 months of service)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level