Clinical Systems Analyst (Hybrid)

Stamford Health

1d•Hybrid

About The Position

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: Acts as a business liaison for assigned departments within the health system to ensure that issues are uncovered and recognized before they become critical problems. As subject matter expert understands business process, system processes which include interdependencies across the organization. Provides ongoing maintenance and advancement of assigned HIS applications through effective implementation of solutions, which support the user and application needs of the organization. In this capacity, the EHR Analyst is responsible for implementation, testing, training, documentation and ongoing operational efforts of the HIS application software. Leads optimization efforts with assigned departments. Assess current processes and determine areas of improvement to optimize system functionality, improve efficiency, minimize redundant processes. Works effectively as part of a team in resolving issues escalated through the Service Desk in a timely manner. Investigates, tests, solves problems with HIS application software, databases, interfaces and reports. Provides high level of customer service and appropriate coverage off-hours for critical problems ensuring Service Level Agreements are met. Actively participates in the process of identifying service issues with the outsourced Service Desk and recommending solutions. Plan, Design and Implement assigned EHR on schedule while assisting IS team members with the promotion / acceptance of process workflow redesign. This effort includes software evaluation, process change, application training, dictionary build, application testing, integration testing, data conversion and production support. Assume responsibility for assigned projects by coordinating with IS and other departments as necessary to ensure proper communication and execution. Provides input to design and architecture definition as appropriate, project planning, change management coordination, vendor integration and coordination, user / department communication / notification, etc. Active participant of Information Service’s PMO responsible for ensuring each project is managed following the standard IS methodologies. Additionally, shares in the responsibility for the maintenance of standard project methodologies and procedures. Performs other related duties as assigned or requested to maintain a high level of service. Completes required continuous training and education, including department specific requirements. Demonstrates professional work behavior by following Service Standards and Success factors. Complies with departmental organizational policies and procedures and adheres to external agency requirements. QUALIFICATIONS/REQUIREMENTS: Must be certified Pharmacist or Pharmacy Tech Must have Epic Willow Certification Minimum 2 years’ Pharmacy experience with appropriate clinical or financial HIS applications support is required. Strong, demonstrable experience implementing and supporting HIS applications within a hospital / health system is also required. Experience with Epic applications strongly preferred. Ability to work within a team environment. Excellent analytical, problem solving, written and verbal communications skills. Strong customer service skills. Demonstrates Expertise within healthcare business processes and associated HIS application software necessary to support those processes within an integrated delivery system. Expertise in HIS application maintenance, support and implementation. Ability to troubleshoot and resolve complex problems. Expertise with a report writing tools. Knowledge in installation and maintenance of HIS application software. Familiar with vendor services and products relevant to application service environments. Effective documentation skills are essential. Ability to: Analyze and resolve HIS application software, interface and report issues. Interact professionally with client community and be committed, helpful, responsive and effective in supporting healthcare applications and activities. Ensure the integrity of all Stamford Health System information and maintain confidentiality of all hospital, employee, and patient information. Participate on special projects as assigned. Provide administrative reports as required, both periodic updates on activities and project status, as well as special reports in response to user or management inquiry. Research means of maintaining system capacity and performance while reducing cost. Further the mission and philosophy of Stamford Health System by treating all daily contacts with respect, courtesy and patience.

Requirements

Must be certified Pharmacist or Pharmacy Tech
Must have Epic Willow Certification
Minimum 2 years’ Pharmacy experience with appropriate clinical or financial HIS applications support is required.
Strong, demonstrable experience implementing and supporting HIS applications within a hospital / health system is also required.
Ability to work within a team environment.
Excellent analytical, problem solving, written and verbal communications skills.
Strong customer service skills.
Expertise within healthcare business processes and associated HIS application software necessary to support those processes within an integrated delivery system.
Expertise in HIS application maintenance, support and implementation.
Ability to troubleshoot and resolve complex problems.
Expertise with a report writing tools.
Knowledge in installation and maintenance of HIS application software.
Familiar with vendor services and products relevant to application service environments.
Effective documentation skills are essential.
Analyze and resolve HIS application software, interface and report issues.
Interact professionally with client community and be committed, helpful, responsive and effective in supporting healthcare applications and activities.
Ensure the integrity of all Stamford Health System information and maintain confidentiality of all hospital, employee, and patient information.
Participate on special projects as assigned.
Provide administrative reports as required, both periodic updates on activities and project status, as well as special reports in response to user or management inquiry.
Research means of maintaining system capacity and performance while reducing cost.
Further the mission and philosophy of Stamford Health System by treating all daily contacts with respect, courtesy and patience.

Nice To Haves

Experience with Epic applications strongly preferred.

Responsibilities

Acts as a business liaison for assigned departments within the health system to ensure that issues are uncovered and recognized before they become critical problems.
Provides ongoing maintenance and advancement of assigned HIS applications through effective implementation of solutions, which support the user and application needs of the organization.
Leads optimization efforts with assigned departments.
Works effectively as part of a team in resolving issues escalated through the Service Desk in a timely manner.
Plan, Design and Implement assigned EHR on schedule while assisting IS team members with the promotion / acceptance of process workflow redesign.
Assume responsibility for assigned projects by coordinating with IS and other departments as necessary to ensure proper communication and execution.
Active participant of Information Service’s PMO responsible for ensuring each project is managed following the standard IS methodologies.
Performs other related duties as assigned or requested to maintain a high level of service.
Completes required continuous training and education, including department specific requirements.
Demonstrates professional work behavior by following Service Standards and Success factors.