Clinical Systems Analyst

Summit Pacific Medical Center • Elma, WA

1d • $34 - $51 • Onsite

About The Position

Clinical and technical liaison to nursing, medical staff and other patient care areas to coordinate and optimize aspects of planning, design, development, implementation, maintenance, and evaluation of clinical information systems. This position will be responsible for analyzing complex clinical operations and structure processes to facilitate decision making regarding clinical systems. Utilizing the knowledge and skills of clinical practice to determine and design information processes and ensuring information systems are consistent with professional standards of practice. Helps to identify, evaluate, and assess clinical information systems and develop recommendations on the impact of integration with existing workflows.

Requirements

• 1-3 years of experience in a clinical setting.
• Experience with teaching or training on new information systems.
• Demonstrated ability to work independently on projects and coordinate with clinical and I.T. stakeholders
• Ability to be self-directed, collaborative, to escalate appropriately, to communicate clearly, and to learn quickly with strong attention to detail
• Ability to deliver one-on-one training and group training
• Ability to effectively communicate with staff, managers, and providers
• Ability to handle multiple projects and tasks
• Ability to remain professional and exhibit spirit of helpfulness
• Ability to follow HIPAA policies to maintain the privacy and security of patient information

Nice To Haves

• Associate degree or certification in clinical discipline (e.g., nursing, medical assistant, surgery technician, pharmacy technician), information technology, business administration, or a related healthcare field is required.
• Health Information System experience strongly desired
• Epic certification required within 1 year of hire date.

Responsibilities

• Coaches, mentors, and provide one-on-one at the elbow support for members of the clinical team in gaining and maintaining competency in use of the Electronic Health Record (EHR).
• Serves as Tier 1 Informatics ticket support. Actively monitoring, triaging, troubleshooting, assigning, and resolving internal tickets. Escalating to host site, when appropriate.
• Develops training materials, job aids, and documentation for end users as needed or in support of colleague work efforts. Assists in maintaining caregiver facing data repository.
• Support Informatics project manager, acting as SME, providing regular updates and notification of risks or issues. Assists in gathering pre/post KPI data.
• Identifies and implements applications or workflow process improvements that assist staff in assimilating information technology into their daily practice
• Advocates for patients’ needs and rights pertaining to the healthcare system’s clinical information systems including issues of confidentiality of medical information
• Educates clinicians and patients across the enterprise regarding the use of the EHR and associate best practices
• Assists and supports end users with problems, questions or projects related to the EHR
• Demonstrates adaptability in a dynamic work environment by asking clarifying questions and providing constructive, respectful feedback and input.
• Demonstrates flexibility and positively responds to changing priorities, processes, and organizational needs.
• Maintains effective working relationships with supervisors, colleagues, and other team members through professional communication and collaboration.
• Builds and sustains productive relationships across departments and throughout the organization.
• Consistently delivers a level of service that meets Summit Pacific Medical Center (SPMC) standards for patients, customers, and co-workers.
• Anticipates the needs of others and responds proactively.
• Goes above and beyond to provide exceptional service and support.
• Participates in ongoing training, professional development, and competency-building activities to maintain and enhance job performance.
• Assists in the training, development, and mentoring of others.
• Performs job duties in accordance with SPMC expectations for quality, accuracy, productivity, and timeliness. Demonstrates the ability to reprioritize and adjust focus as necessary to achieve expected outcomes.
• Demonstrates initiative and successfully performs advanced job functions.
• Monitors workload effectively and prioritizes responsibilities to achieve desired results.
• Actively participates in team activities and contributes to a positive, collaborative work environment. Welcomes and supports new team members.
• Meets team deadlines and fulfills assigned responsibilities.
• Assists with onboarding, orientation, and acclimation of new team members.
• Treats others with courtesy, dignity, and respect. Maintains professionalism by avoiding gossip, triangulation, and behaviors that undermine trust.
• Demonstrates respect and professionalism, particularly in challenging situations.
• Addresses and redirects behaviors that negatively impact team trust and workplace culture.
• Develops an understanding of the department’s contribution to the organization's mission, vision, and strategic objectives. Participates in departmental initiatives, strategies, and tactical efforts.
• Provides thoughtful and constructive input into strategic planning efforts.
• Takes initiative to support and execute departmental and organizational tactics.
• Support the Summit Pacific Medical Center mission, vision and values; comply with SPMC policies and procedures; and conduct themselves in an ethical, professional, respectful, and collaborative manner at all times.

Benefits

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree