CSSA I-IV

Valley View•Glenwood Springs, CO

30d•$20 - $54•Hybrid

About The Position

Valley View's IT department is seeking a Clinical System Support Analyst (CSSA) to lead the support and documentation of functional clinical requirements within IT application systems. This role drives collaboration across IT teams to develop and build solutions for users and departments based on clinical requirements throughout the system. The CSSA will facilitate caregiver engagement, ensuring meaningful and efficient use of the EHR across disciplines and departments, and will drive system adoption, workflow improvements, and continuous optimization. This is primarily an onsite position with flexibility to work remotely when appropriate, as determined by department needs.

Requirements

Minimum: Associate degree or equivalent (preferably in healthcare-related field, Informatics, Information Technology, or Engineering).
Minimum of 3 years' experience in healthcare business processes and Electronic Health Record (EHR) utilization, supporting clinical and operational workflows.
At least 3 years' background in system implementation, maintenance, support, and data analysis, including hands-on involvement in deploying and optimizing clinical information systems.
Advanced documentation and training skills within the healthcare field.
Proven analysis and problem-solving skills.
Highly skilled in multi-tasking.
Flexibility to influence and engage stakeholders at all organizational levels.
Demonstrated excellence in customer service.
Strong project and program management expertise.
Exceptional written and verbal communication skills.
Proficient with remote work technologies—such as video conferencing, collaboration platforms, and remote access tools.

Nice To Haves

Previous healthcare experience preferred.
Strong aptitude for technology!
Bachelor’s degree or equivalent (preferably in healthcare-related field, Informatics, Information Technology, or Engineering).
Specialty certification in healthcare information technology or an EHR-specific certification (e.g., Certified Professional in Healthcare Information & Management Systems [CPHIMS], Certified associate in healthcare information & management systems [CAHIMS], Board Certified in Nursing Informatics, or equivalent).

Responsibilities

Leads the support and documentation of functional clinical requirements within IT application systems.
Drives collaboration across IT teams to develop and build solutions for users/departments based on clinical requirements throughout the system.
Facilitates caregiver engagement, ensuring meaningful and efficient use of the EHR across disciplines and departments.
Drives system adoption, workflow improvements, and continuous optimization.
Developing user guides and leading instructional sessions for new staff members.
Resolving complex system issues under tight deadlines in fast-paced clinical environments.
Managing concurrent projects, and adapting to shifting priorities to meet departmental needs.
Influencing and engaging stakeholders at all organizational levels, ensuring seamless collaboration across departments.
Acting as primary liaison with vendors, contractors, and project sponsors to address concerns and deliver solutions.
Planning, execution, and support of large-scale healthcare IT initiatives.
Effectively presenting recommendations and complex information to administrative leadership.
Maintaining productivity and clear communication in hybrid or off-site settings using remote work technologies.

Benefits

Medical, Dental and Vision coverage including coverage for eligible dependents
Employer paid basic life coverage with buy-up coverage options
Flexible Spending Account (FSA) for health care and dependent care.
Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), Paid Sick/Bereavement Leave under Colorado Healthy Families and Workplaces Act (HFWA), leaves of absence.
Tuition Assistance Available
Retirement Plan 401(a)
Retirement Plan 403(b) plans with employer matching contributions.
Employee Assistance Program
Employee discount on Valley View Medical Services
Employee voluntary benefits such as Discounted RFTA bus passes, discounted gym memberships, Corporate Ski passes, free car seat for new Valley View babies born or adopted by Valley View employee(s)
Free Use of Sunlight and Aspen SkiCo day passes, based on availability.
Qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!
Robust health and dental plan
Vision and life insurance
Defined contribution pension plan
403(b)
Generous accrual of vacation/sick days.
Relocation and other financial assistance may apply
Many more employee perks.