Clinical Suppt Tech 2

University of Rochester•Town of Henrietta, NY

1d•Onsite

About The Position

Under the supervision of the section Supervisor and with specific direction from the Lead Tech, this position has primary responsibility for the pre-analytical processing of patient specimens that are delivered to the laboratory 24 hours per day, 7 days a week. Exercises moderate skill, judgment and a knowledge of the terminology and common procedures and practices of Medical Technology. Enters and edits patient demographics in the laboratory and hospital computer systems. Receives, prioritizes, accessions and distributes clinical specimens to appropriate laboratory sections in order to meet turnaround times designated by the department. Processes specimens appropriately in order to maintain specimen integrity. Serves as a resource to physicians, nurses and other laboratory personnel regarding specimen handling and processing.

Requirements

Under the supervision of the section Supervisor and with specific direction from the Lead Tech, this position has primary responsibility for the pre-analytical processing of patient specimens that are delivered to the laboratory 24 hours per day, 7 days a week.
Exercises moderate skill, judgment and a knowledge of the terminology and common procedures and practices of Medical Technology.
Enters and edits patient demographics in the laboratory and hospital computer systems.
Receives, prioritizes, accessions and distributes clinical specimens to appropriate laboratory sections in order to meet turnaround times designated by the department.
Processes specimens appropriately in order to maintain specimen integrity.
Serves as a resource to physicians, nurses and other laboratory personnel regarding specimen handling and processing.
Under the supervision of the Specimen Management/Microbiology Receiving Supervisor.
Takes direction from the Clinical Support Tech III or Clinical Support Tech IV in the absence of the section supervisor.
Standard office equipment such as multi-feature ACD telephone, PC, copier, printer, scanner, fax machine, and the like.
Software systems such as Laboratory Information System (LIS), Hospital Information System (HIS), and related software applications.
Laboratory equipment may include operations of pneumatic tube system, centrifuge, automated pipette system, blood culture system and pre-analytical laboratory automation system as applicable per laboratory section.

Responsibilities

Receives specimens from inpatient and outpatient locations via couriers or pneumatic tube station.
Uses knowledge of test menu to prioritize handling of stat/urgent specimens and those needing special handling.
Takes appropriate action to ensure specimen integrity whenever testing may be delayed.
Tracks and receives batches, verifying receipt of specimens.
Prepares specimens for transport to specialized areas of testing (i.e., specialty labs, reference lab).
Manages sample archive storage system and specimen disposal as specified by laboratory storage guidelines.
Registers patient information into HIS (Hospital Information System).
Identifies special registration (i.e., client bill, research).
Identifies and registers patient billing information.
Logs in laboratory procedure codes as ordered from manual requisitions or assures accuracy of electronic orders.
Enters all appropriate comments from requisitions/physician orders.
Follows procedure for documenting discrepancies on patient information, test(s) requested, or specimen information into the LIS.
Answers telephone calls, providing routine information related to test results, testing/specimen requirements, or other technical information (reference ranges, turnaround times, and referral laboratory information), as well as general product or service information.
Answers questions from specimen collection locations regarding transport and minimum volumes.
Informs ordering providers when the ordered test(s) cannot be performed and works to remedy this situation whenever possible.
Takes appropriate action as needed to meet the customer's request, including test request add-ons and proper transfer of calls to other destinations as needed.
Scans requisitions into the scanning system, confirming readability and keywords.
Participates in quality assurance data collection as required.
Assists technologists in the pre-analytical processing of select tests, including the centrifugation, separating, and storing of samples.
Works with a variety of healthcare providers to troubleshoot problem specimens and to clarify correct test selection.
As applicable, loads continuous blood culture systems or pre-analytical automation systems for sample processing and preparation.
Takes temperatures and monitors environment (CO2/humidity) of rooms and equipment.
Works with the technical team and supervisors to troubleshoot out-of-range conditions and documents the results as part of the laboratory's quality control guidelines.
Performs other responsibilities and projects as assigned.