Clinical Support
About The Position
The Clinical Support position performs administrative duties under the direction of their supervisor, site leadership, and other clinical team members. The Clinical Support duties include scheduling appointments, coordination of importing records for transitions of care, coordinating referrals, pre-visit planning, and other administrative duties. With a Quality, Customer First, and Compassionate approach, The Clinical Support will work in collaboration and continuous partnership with providers, clinical staff, administrative staff, and community resources in a team approach to promote access to appropriate care in the goal of enhancing patient health.
Requirements
- High School Diploma or general education degree (GED)
- 1-2 years’ related experience and/or training; or equivalent combination of education and experience.
Nice To Haves
- Bilingual English/Spanish preferred.
Responsibilities
- Assists clinical team to maintain proper clinic flow.
- Pre-Visit Team Based Planning - Ensures patient visit is more efficient by identifying: 1. Records from transitions of care are available during the patient visit. 2. Results from labs or diagnostic are in the EHR.
- Assists with scheduling appointments, confirming appointments for follow-up care, and coordinating referral appointments.
- Provides follow-up care / communications in a timely manner and places outgoing calls as indicated by Providers, nurses, or other clinical team members.
- Monitors, maintains, and provides appropriate patient follow-up via effective communication with the patient and the clinical team.
- Interviews patients to obtain medical information as needed for patient flow and future appointments.
- Participates in collaborative measures by working with a team to complete special projects assigned by their supervisor.
- Follows and initiates procedures for standing orders.
- Charts pertinent data in EHR.
- Ensures Exam rooms and other clinical area stocking, cleaning, and checks for expired items.
- Performs other duties as assigned.
Benefits
- Training
- Tuition reimbursement
- Generous paid time off
- Employee opinions are valued
- Employee Recognition Programs
- Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)
- Employee Assistance Program
- Competitive 401K Plan
- Referral Bonus
- Agency Wide Training
- Master Class Subscription
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
