Clinical Support Tech II- 1st Floor Family Medicine Unit - Hillsborough

UNC Health • Hillsborough, NC

12d • Onsite

About The Position

The Clinical Support Technician II supports professional caregivers in delivering patient care, transporting patients and equipment, setting up and maintaining patient rooms, and performing clerical, transcription, and patient-care-unit desk functions. The role involves clinical and procedural work requiring sterile techniques, infusion monitoring, and medical equipment skills, as well as coordinating communications on the unit. Patient-care assignments may be made based on unit needs and the manager’s or charge nurse’s discretion. The technician tracks and orders supplies and special items and provides clerical and administrative support, including performance-improvement audits and data entry.

The position is on the 20-bed 1st Floor Medicine Unit at UNC Health Care Hillsborough Campus. The unit cares for a varied patient population, predominantly family medicine patients, as well as observation, extended recovery from PACU, and other medical-surgical patients. The schedule is 36 hours per week on rotating 12-hour shifts: 7:00 a.m.–7:30 p.m. and 7:00 p.m.–7:30 a.m., including weekend and holiday rotation. A week-long orientation is required, Monday through Friday from 7:30 a.m. to 5:00 p.m., and is offered every two weeks. The onsite position offers UNC Health benefits and free employee parking.

Requirements

• High school diploma or GED; a higher-level degree may satisfy this requirement.
• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services.
• Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Services.
• Basic Life Support (BLS) certification.
• One year of clerical or customer service experience.
• Three months of nursing assistant experience.
• Fluency in spoken and written English.
• Ability to develop computer skills if not already competent.

Responsibilities

• Assist physicians and other health care providers with routine examinations and procedures and obtain equipment and supplies.
• Review patient-care documentation for significant changes in a patient’s condition and promptly report them to a registered nurse or physician.
• Perform clerical tasks, including organizing and prioritizing work, greeting and directing visitors, researching information, reviewing orders for logic and clarity, revising orders as requested by a nurse, answering phones and patient call lights, transcribing physician orders, and maintaining medical records.
• Perform routine quality assurance audits, safety checks, and supply inventory.
• Provide administrative and clerical support, including performance-improvement audits and data entry.
• Maintain the work area and office equipment; troubleshoot common software and hardware problems; change linens; check and restock supplies; transport patients, supplies, and specimens; and assist with orientation of new employees and students.
• Provide direct personal care according to the plan of care, including bathing, dressing, feeding, and assisting with ambulation; measure and record vital signs, height, and weight.
• Perform applicable patient-care procedures, including specimen collection, skin preparation, catheter care, capillary blood glucose checks, simple wound care, range-of-motion exercises, postural drainage, oxygen setup and flow-rate monitoring, oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing changes, wound irrigation, IV fluid assembly and monitoring, IV site care and peripheral IV discontinuation, ostomy irrigation and care, urinary catheterization and irrigation, and established oral, nasogastric, and gastrostomy tube feeding.
• Reinforce routine teaching provided by a registered nurse or physician, document patient understanding, and distribute patient education materials when requested.
• Coordinate communications on the patient-care unit and track and order supplies and special items.

Benefits

• UNC Health benefits, including state benefits.
• Paid time off (PTO) accrued based on the number of hours worked.
• Free employee parking.
• Eligible employees currently participating in TSERS or ORP through another North Carolina agency may continue participating in those plans at UNC Health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED