Clinical Support Supervisor
About The Position
Metropolitan Veterinary Associates (MVA) is seeking an enthusiastic and skilled Clinical Support Supervisor to oversee our growing Emergency Care team. As the Clinical Support Supervisor for the Emergency Department, you will have the unique opportunity to contribute to a high-standard, collaborative care environment alongside a team of veterinary specialists and professionals. The Clinical Support Supervisor will also help manage the daily operations of our Emergency Technicians and Assistants, coordinate work processes, and support the Emergency team. In addition to supervisory duties, there will be a hands-on component where the Clinical Support Supervisor will assist with various tasks as needed. This role requires flexibility, as the Clinical Support Supervisor will step in to handle any duties typical of a veterinary technician, depending on the needs of the team. Our Mission Our goal is simple but profound: to improve the lives of pets, their families, and our community by providing compassionate, high-quality specialty and emergency care. If you share our passion for animal well-being and collaborative teamwork, we’d love you to explore this opportunity. We are a leading specialty and emergency hospital, housed in a state-of-the-art 25,000-square-foot facility equipped to handle a wide range of complex cases. With 13 specialty departments – including Internal Medicine, Surgery, Emergency & Critical Care, Cardiology, and more – our collaborative team approach ensures comprehensive care for every patient. Our culture is anchored in continuous learning, mentorship, and mutual support, creating an environment where you can grow alongside experts in their fields.
Requirements
- Licensed CVT with supervisory experience preferred
- Proven experience in coordinating work processes, team scheduling, and workflow management
- Strong leadership skills with a proactive and solutions-oriented mindset
- Excellent organizational, communication, and interpersonal skills
- Ability to thrive in a fast-paced and dynamic environment while maintaining composure and focus
Responsibilities
- Responsible for team of direct reports
- Manage scheduling, workflow, and task delegation to ensure optimal efficiency and patient care
- Assist with training and development of team members, ensuring adherence to best practices and high-quality care standards
- Collaborate with the Director of Operations and other leadership to implement and improve operational protocols
- Act as a resource for clinical and administrative staff, addressing concerns and fostering a positive, team-oriented work environment
- Maintain high communication standards with all team members and ensure consistent delivery of exceptional patient and client care
Benefits
- Supportive culture with social events & team-building activities
- Competitive paid time off & holiday pay
- Paid volunteer time off
- Education Assistance Program & tuition reimbursement
- Career growth & training opportunities to help you advance your skills and knowledge supported by our dedicated Education and Development team.
- Continuing education paid time off and allowance
- Comprehensive medical, dental, and vision insurance
- Mental health-focused services to ensure you thrive both personally and professionally
- 401(k) plan with a strong employer match
- Significant employee pet care discount
- Annual uniform allowance so you’re always prepared for the next case
- A workplace where you’ll feel valued, heard, and excited to come to work each day
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
