Assistant Supervisor, Clinical Support

University of Rochester•Town of Henrietta, NY

8d•$63,086 - $85,176•Onsite

About The Position

The Assistant Supervisor, Clinical Support plays a crucial role in ensuring the efficient operation of a laboratory section or unit. This position supports the timely reporting of laboratory results by maintaining instrumentation, equipment, and supplies. The Assistant Supervisor enforces laboratory policies related to assay methods, quality, schedules, safety, professional conduct, and reporting. They also ensure compliance with regulatory requirements and coordinate with internal and external entities to provide high-quality testing. The role involves performing duties of a Clinical Laboratory Support Tech as needed and communicating professionally with clients. The University of Rochester is committed to fostering an inclusive and welcoming culture, advancing its mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

Requirements

Bachelor's degree in a related field and 2 years of relevant experience, or 1 year experience as a Clinical Laboratory Support Tech V, or 6 years of related work experience in a health care setting, including other lab divisions within UR Medicine such as Client Services, Phlebotomy, Clinical Trials, or similar roles required.
Equivalent combination of education and experience.

Nice To Haves

2 years of demonstrated leadership experience preferred.
Highly organized and able to multitask preferred.
Strong attention to detail preferred.

Responsibilities

Supports the efficient operation of the lab section or unit(s) to ensure prompt reporting of laboratory results.
Ensures that instrumentation, equipment, and supplies are kept in good working order.
Enforces laboratory policy regarding standardized assay methods, quality, schedules, safety, professional conduct, evaluation and reporting of laboratory results, preventive maintenance procedures and records, and laboratory housekeeping.
Follows all appropriate regulatory requirements and coordinates with all entities (internal and external) to provide the highest level of testing.
Performs all duties of a Clinical Laboratory Support Tech, as needed, and adheres to all hospital and laboratory policies.
Communicates clearly and professionally with internal and external clients.
Coordinates and consults with other section supervisors to ensure integration and synchronization of various laboratory operations.
Supports strategic initiatives.
Develops goals and objectives for section that are in alignment with departmental goals, in collaboration with leadership.
Participates in laboratory and section management meetings and conducts or participates in regular staff meetings.
Follows up on issues and responds to inquiries in a timely fashion.
Adheres to staffing and human resources policies and manages personnel performance.
Fosters teamwork in assigned area.
Evaluates, counsels and mentors, and provides constructive feedback for staff.
Manages area specific financials as well as the appropriate utilization of assets and resources.
Assists in the scheduling of personnel assignments.
Facilitates the hiring and performance evaluations/competency checks of Clinical Laboratory Support Techs.
Supports daily operations of lab to ensure timely service, productivity and efficiency.
Supports the evaluation of new instrumentation and products.
Provides proper instruction and training in laboratory procedures included within their section or units of operation.
Develops and implements process improvements.
Encourages LEAN practice and timely solutions.
Maintains regulatory compliance in line with New York State Department of Health (NYSDOH) and College of American Pathologist (CAP) standards.
Assists in the training and instruction of laboratory policies and procedures.
Participates in continuing education.
Keeps abreast of new developments in the field of laboratory medicine.
Performs other duties as assigned.