Clinical Support Supervisor

Affinity Health Center•Rock Hill, SC

5d•Onsite

About The Position

Clinical Support Supervisor – Lead the Engine Behind Exceptional Patient Care Behind every great provider is a great team — and we need someone to lead ours. Affinity Health Center is searching for a dynamic Clinical Support Supervisor to oversee the critical operations that connect patients to the care they need. If you're someone who thrives on solving complex problems, building efficient systems, and empowering a team to deliver results, this role was made for you. This is a high-impact leadership position at the heart of our clinical operations — where your work directly translates into patients getting their medications, their referrals, and their care without barriers.

Requirements

High school diploma or equivalent
Strong organizational, problem-solving, and communication skills
Ability to manage multiple priorities in a fast-paced clinical environment
Commitment to serving diverse, underserved patient populations

Nice To Haves

Bachelor's degree in healthcare administration, business, or a related field
1–3 years of experience in care coordination, referral management, prior authorizations, or a related clinical support function
Prior supervisory or team lead experience
Bilingual proficiency in English and Spanish — a tremendous asset in connecting with the communities we serve
Experience working in an FQHC, community health center, or managed care environment
Familiarity with Patient Assistance Programs, insurance authorization processes, referrals management, and medical records management

Responsibilities

Oversee the full care coordination and referral management process, ensuring patients are seamlessly connected to specialty care and ancillary services
Manage relationships and workflows with external partners , including Best Chance Network (BCN) , Colorectal Cancer Prevention Network (CCPN) , and other managed care organizations
Monitor referral completion rates, identify bottlenecks, and implement solutions that close the loop on every referral
Supervise the timely completion of prior authorizations for imaging, procedures, and medications — minimizing delays and denials
Oversee patient medication access programs , including Patient Assistance Programs (PAPs), to ensure patients can obtain the medications they need regardless of financial barriers
Track authorization outcomes and develop strategies to improve approval rates and turnaround times
Ensure accurate, compliant, and efficient management of medical records, including requests, releases, and documentation standards
Maintain compliance with HIPAA and organizational policies governing health information
Provide day-to-day supervision, mentorship, and performance management for clinical support staff
Set clear expectations, conduct evaluations, and cultivate a team culture rooted in accountability, collaboration, and continuous improvement.
Take ownership of program performance metrics — track KPIs, analyze trends, and report outcomes to leadership.
Actively support quality improvement initiatives that enhance operational efficiency and the patient experience