Clinical Support Specialist - Southeast

Hyperfine

4d•$100,000 - $120,000

About The Position

The Clinical Support Specialist is responsible for initial training and ongoing support for customer teams—including physicians, nurses, radiographers, MRI technologists, and other relevant personnel—in the use of Hyperfine’s Swoop Portable MRI System. The role helps customers integrate the system into their workflows and procedures, optimize the customer experience, and improve adoption and utilization. The specialist relays customer feedback to internal teams and serves as a clinical resource during the product sales cycle in collaboration with Sales, Marketing, Clinical Science, and R&D. The role also supports customer engagement and account-related activities.

Requirements

Associate’s degree in Radiology Sciences or a related field.
Registered Technologist credential with the ARRT and current credentialing in MR, or equivalent.
At least 3 years of clinical MR imaging experience, or similar experience such as 3 years of X-ray experience plus 2 years in MRI in a hospital setting.
At least 2 years of experience in clinical applications or clinical training.
In-depth knowledge of the critical care setting to make consultative clinical recommendations and optimize procedures.
Experience working with a variety of stakeholders, including physicians, business administration, and clinical personnel.
Ability to build effective relationships with customer stakeholders and support adoption of clinical workflows.
Strong problem-solving skills and sound judgment.
Hands-on approach, strong teamwork, and accountability for delivering agreed-upon tactical performance metrics.
Excellent written and verbal communication skills.
Highly organized and able to multitask.
Articulate, analytical, technically savvy, and professional.
Strong computer skills.
Self-driven and self-sufficient.
Positive attitude and team-oriented approach.
Excellent time management, including managing daily schedules, travel plans, and expenses.
Reside in the assigned territory and be able to work from a home-based office.
Ability to travel up to 75% of the time within and outside the territory, including occasional weekend travel.
Ability to work long hours and execute under pressure with short turnaround times.
Live near a major airport.
Have an automobile for ground-based transportation.
Be authorized to work for any employer in the United States; employment visa sponsorship is not available.

Responsibilities

Train hospital staff in the safe and effective use and operation of Hyperfine products in clinical areas, including adapting workflows to optimize product value and utilization.
Provide customized training and support for new Swoop System operators and maintain strategic relationships after installation.
Develop relationships with key hospital personnel and consult on best practices and use cases.
Provide clinical input and feedback to R&D for new projects.
Identify customer needs and potential opportunities within the installed base, and relay them to the sales team.
Support new product evaluations and clinical studies.
Help centers optimize standard procedures and workflows.
Support adoption and utilization activities and escalate retention or expansion opportunities.
Provide technical support during sales cycles, including accompanying site visits for demonstrations as needed.
Support Swoop utilization activities with the sales team.
Support assigned opportunities to strengthen client relationships and increase adoption within a facility or network.
Partner with internal stakeholders to share feedback, identify trends, and make introductions that increase value for customers and Hyperfine.
Identify potential attrition risks and product gaps, and escalate them with recommended follow-up actions.
Work with teammates and/or RN counterparts to support existing and prospective customers.
Represent Hyperfine and demonstrate products at trade shows and society meetings.
Support MRI peer champion and Key Opinion Leader development activities.
Apply MRI safety and screening knowledge, including analyzing contraindications for portable low-field versus high-field MR.
Apply MRI sequence and protocol knowledge to workflow optimization.
Support scanner software and firmware upgrades for customers.
Perform scanner implementations at customer sites.
Conduct virtual and onsite scanner training for customers.
Participate in image reviews with customer physicians and Hyperfine medical officers.
Provide backup support for image demonstrations, case reviews with healthcare staff, and trade-show image support and case reviews.