Clinical Support Specialist OVN shift with rotating Sat & Sun

IntellaTriage • Brentwood, TN

1d • Remote

About The Position

The Clinical Support Specialist will be part of a team that ensures world-class triage to clients and patients by fulfilling timely administrative requests, allowing the nursing team to focus on calls and triage. This is a fantastic opportunity to join a rapidly growing, patient-focused business. The role involves providing direct support to front-line staff by processing requests in a work queue, including scheduling and order fulfillment. IntellaTriage's mission is to act as an extension of each client, delivering compassionate, around-the-clock care through the clinical expertise of virtual Registered Nurses. The company aims to ensure patients receive necessary care anytime, anywhere, reduce nurse workload and burnout, and improve the customer's bottom line by reducing after-hours care costs. This is an hourly remote position.

Requirements

• High School Diploma or equivalent
• Requires a minimum of 1-year experience in an administrative support role
• Excellent written and oral communication skills
• The ability to work day, night, weekend, and holiday shifts
• Working knowledge of Windows, Excel, Word, and other Microsoft business applications

Responsibilities

• Timely processing of a work queue that includes scheduling and order fulfillment
• Schedule/Assign nursing visits for our customers within the customer’s EMR system
• Monitor announcements for changes to our customers’ On-Call Schedules and update the system and team accordingly
• Enter orders for Durable Medical Equipment into the appropriate systems as designated by the customer
• Process medication refill requests through our customers’ pharmacy
• Complete other administrative tasks as assigned

Benefits

• $1 shift differential for overnights
• $1 shift differential for weekends (Saturday & Sunday)
• All part-time and full-time nurses accumulate PTO, based on the number of hours worked (per year)
• All part-time and full-time nurses are eligible to participate in our 401(k) plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees