Clinical Support Specialist - Steven's Place

Downtown Emergency Service Center•Seattle, WA

4d•Onsite

About The Position

The Clinical Support Specialist works under the direction of the CSS Supervisor or Project Manager and as part of an integrated care team to provide and coordinate clinical services for tenants at Steven's Place, a DESC supportive housing site in Seattle's Interbay neighborhood. The site will include 109 affordable housing units, including five respite rooms, and provide 24/7 on-site services for single adults with disabilities who are experiencing chronic homelessness. The position provides case management and mental health services, coordinates care with DESC and outside providers, and helps tenants achieve housing stability. The role includes tenant engagement, development of service plans, support with apartment upkeep and lease compliance, crisis intervention, counseling, referrals, and coordination of meaningful activities and additional services. The position is full-time, with a day shift from 7:30 a.m. to 4:00 p.m. and Friday and Saturday off. It is union-represented by SEIU Healthcare 1199NW.

Requirements

Ability to perform the major and assigned duties with or without accommodation.
Current Washington State Agency Affiliated Counselor (AAC) license, equivalent credential, or ability to obtain an AAC license soon after hire.
Clinical experience working with homeless adults disabled by chronic alcoholism, mental illness, and drug use.
Knowledge of local homeless, mental health, and chemical dependency service systems.
Ability to communicate and work effectively with people from diverse backgrounds.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
Commitment to cooperation and continuity across agency programs and to consideration and respect for clients.
Relevant bachelor's degree in social work, psychology, or a related behavioral science; alternatively, one year of relevant paid work experience and demonstrated ability to perform required duties.
Internal applicants in direct, client-facing positions may substitute six months of experience for the one-year experience requirement.
Ability to lift and carry items weighing up to 40 pounds.
Ability to operate computer hardware systems; required vision abilities include close, distance, color, peripheral, and depth vision and the ability to adjust focus.

Nice To Haves

Two years of experience working with homeless adults disabled by chronic alcoholism, mental illness, and/or drug use.
Ability to drive an agency or personal vehicle for agency business, requiring a current Washington State driver's license and an insurable driving record.

Responsibilities

Engage tenants using creative, equitable, culturally relevant strategies that build trust and publicize available services.
Develop and routinely update Integrated Service Plans with tenants, case managers, and other staff.
Identify and coordinate case management services provided by DESC or outside organizations.
Support tenants in maintaining safe, healthy apartments and passing inspections, including hands-on cleaning assistance, coordinating caregiver or chore-worker services, and teaching independent living skills.
Provide case management services directly when other providers do not cover them.
Maintain regular contact with tenants and case managers to monitor progress toward service-plan goals and ensure identified services are provided.
Document tenant interactions using logs, service notes, EORs, emails, and other appropriate methods in accordance with agency guidelines.
Meet project-specific contractual service and documentation requirements.
Use trauma-informed strategies to intervene in crises and assist with building-rule enforcement and lease compliance as needed.
Educate and support tenants in succeeding as leaseholders.
Assist in forming interest groups or therapeutic support groups and facilitate them when appropriate.
Organize outings and activities that develop daily living skills and increase meaningful activity.
Work with tenants and staff to identify needs for services, groups, and activities, and coordinate them with staff, providers, and community resources.
Provide individual culturally relevant counseling and information and referral services as needed.
Facilitate community meetings.
Participate in staff meetings and trainings.
Perform other duties as assigned.