Clinical Support Specialist
About The Position
Primary job focus will be to support the Hospice team in implementing and maintaining compliance with new and evolving regulatory requirements. This includes assisting with policy and procedure updates, regulatory research, documentation review, audit preparation, and monitoring compliance with applicable federal, state, and accreditation standards. Additional responsibilities may include providing support to the EHCS Quality team on various quality improvement projects, data collection and analysis, reporting, and other operational initiatives as needed. This role helps facilitate the daily operations of Evergreen Home Care Services (EHCS) by promoting regulatory compliance, operational efficiency and quality outcomes.
Requirements
- Associate degree or equivalent combination of education and work experience.
- 2 years of clerical support experience with a minimum of 1 year working in a medical field setting.
- Proficient in Medical Terminology.
- Knowledge of quality improvement initiatives.
- Knowledge and familiarity of contracts, including terms and rates.
- Must possess good organizational skills to be able to multitask and work well under pressure.
- Ability to function independently, establish priorities, and work productively.
- Ability to interact professionally and successfully with a diverse range of individuals and dispositions.
- Excellent communication skills to effectively obtain information from patients, physicians, and other clients as needed.
Nice To Haves
- 2-3 years of medical field experience
Responsibilities
- Answers and routes all incoming calls for Home Care Services
- Performs scheduling for all clinical disciplines.
- Performs intake and referral support for all clinical disciplines.
- Performs insurance case management for all clinical disciplines.
- Performs other duties as assigned.
Benefits
- Medical, vision and dental insurance
- On-demand virtual health care
- Health Savings Account
- Flexible Spending Account
- Life and disability insurance
- Retirement plans (457(b) and 401(a) with employer contribution)
- Tuition assistance for undergraduate and graduate degrees
- Federal Public Service Loan Forgiveness program
- Paid Time Off/Vacation
- Extended Illness Bank/Sick Leave
- Paid holidays
- Voluntary hospital indemnity insurance
- Voluntary identity theft protection
- Voluntary legal insurance
- Pay in lieu of benefits premium program
- Free parking
- Commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
