Clinical Support Specialist

Children's Network of Hillsborough•Egypt Lake-Leto, FL

34d•$0 - $23•Onsite

About The Position

The Clinical Support Specialist serves as a liaison between child welfare stakeholders, behavioral health providers, and community partners to support timely access to behavioral health services for children and families involved in the dependency system. This position is responsible for coordinating behavioral health referrals, monitoring service delivery, facilitating communication among multidisciplinary partners, supporting discharge planning and transition services, ensuring compliance with documentation requirements, and assisting in the identification and removal of barriers that may impact service access and continuity of care. The Clinical Support Specialist promotes positive outcomes for children and families through collaborative service coordination, information sharing, and adherence to child welfare and behavioral health best practices.

Requirements

Bachelor’s degree from an accredited college or university in social work, counseling, human services, psychology, or related field.
Knowledge of Child Welfare preferred
Knowledge of mental health and other co-occurring disorders
Strong organizational, planning, and time management skills with the ability to manage multiple priorities, monitor service timelines, and maintain accurate records.
Ability to learn and demonstrate knowledge of behavioral health systems, child welfare practices, and community-based service delivery.
Ability to coordinate services across multidisciplinary teams, healthcare providers, legal partners, and case management organizations while maintaining professionalism and confidentiality.
Skilled in identifying barriers to services, facilitating problem resolution, and supporting effective service coordination.
Ability to interpret behavioral health assessments, apply applicable policies and procedures, and ensure compliance with documentation and reporting requirements.
Proficient in Microsoft Office applications, electronic case management systems, and other technology platforms necessary to perform essential job functions.
Ability to work independently while maintaining effective working relationships with internal and external stakeholders in a fast-paced environment.
Proof of education is required
Valid driver’s license required, with proof of insurance
Driver’s license check is a requirement
Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
Drug Screening is a requirement
Children’s Network participates in E-Verify
Ability to effectively communicate verbally and in writing with children, families, service providers, healthcare professionals, attorneys, case management staff, and other community stakeholders.
Ability to prepare, review, and maintain clear, accurate, and timely documentation, reports, correspondence, and behavioral health-related records.
Skilled in explaining complex behavioral health information, service recommendations, policies, and procedures in a manner that is understandable to diverse audiences.
Ability to actively listen, gather relevant information, facilitate productive discussions, and communicate with professionalism, sensitivity, and discretion when addressing confidential or sensitive matters.
Strong presentation and interpersonal communication skills with the ability to participate in multidisciplinary meetings and collaborate effectively across organizational and community systems.
Ability to apply basic mathematical and analytical principles to monitor service timelines, track performance measures, review utilization data, and maintain accurate records.
Ability to compile, verify, and evaluate information for completeness, accuracy, and compliance with agency, contractual, and regulatory requirements.
Ability to calculate dates, monitor time-sensitive activities, review service authorization periods, and support reporting functions through the collection and analysis of relevant data.
Ability to identify inconsistencies, analyze trends, and support data-informed decision-making related to service coordination and behavioral health outcomes.
Ability to exercise sound judgment and apply critical thinking when evaluating behavioral health needs, interpreting assessments, and coordinating appropriate services.
Ability to analyze complex information from multiple sources, identify service gaps or barriers, and develop practical solutions that support the safety, well-being, and permanency of children.
Ability to prioritize competing demands, manage changing circumstances, and make timely decisions consistent with agency policies, professional standards, and applicable regulations.
Demonstrated ability to evaluate situations objectively, maintain confidentiality, and work collaboratively with multidisciplinary stakeholders to achieve positive service outcomes for children and families.

Responsibilities

Monitor the timeliness, coordination, and delivery of behavioral health services for children and families.
Review recommendations from Comprehensive Behavioral Health Assessments (CBHAs) and other relevant records to identify service needs and facilitate appropriate referrals.
Ensure Comprehensive Behavioral Health Assessments, Suitability Assessments, and other required behavioral health documentation are uploaded to the Florida Safe Families Network (FSFN) and submitted to Children’s Legal Services, as required.
Respond to and assist in the coordination and management of inpatient behavioral health notifications.
Participate in discharge planning for children transitioning from inpatient behavioral health facilities or crisis stabilization units, including coordination and monitoring of recommended follow-up services.
Collaborate with Case Management Organizations (CMOs), community-based care partners, and service providers to identify and address barriers to behavioral health services.
Respond to requests for behavioral health information related to Independent Living and transition planning.
Coordinate and participate in Multidisciplinary Team (MDT) staffings to determine appropriate levels of care, facilitate service planning, and obtain authorizations when required.
Maintain collaborative relationships with Medicaid behavioral health providers and other community partners to improve communication, service delivery, and access to care.
Monitor and respond to email communications daily and disseminate pertinent information to appropriate staff and stakeholders.
Monitor email on daily basis; and circulates pertinent information to unit staff members.
Maintain regular in-office attendance to perform essential job functions, collaborate effectively with team members, participate in meetings, and provide timely support to agency operations and service delivery.
Perform other duties as assigned to support departmental and agency goals, as needed and appropriate to the position.