Clinical Support Specialist

Vivie Career•Alexandria, MN

1d•Onsite

About The Position

As a Clinical Support Specialist, you will support clinical operations by managing essential electronic health record workflows, ensuring regulatory readiness, assisting with care coordination tasks, and providing administrative support that strengthens communication and efficiency across the Home Health team. Your work ensures clinicians have what they need to deliver safe, accurate, and meaningful care every day.

Requirements

Licensed Practical Nurse (LPN) in State of Minnesota required.
Proficiency with Homecare Homebase (HCHB) and/or other electronic health record systems.
Excellent organization, prioritization, and follow-through skills.
Strong verbal and written communication skills.
Ability to solve problems and work efficiently in a fast-paced environment.
Ability to pass state mandated background checks.
Physical capability to perform essential job duties.
Ability to read, write, and speak English to ensure effective communication.

Nice To Haves

Prior experience in Home Health, Hospice, or healthcare administration strongly preferred.

Responsibilities

Manage and process client occurrences—including abnormal vital signs, fall reports, infection logs, and key physician communications—within the electronic health record.
Place, process, and reconcile orders to support accurate, timely documentation.
Monitor hospitalized and skilled nursing facility (SNF) patients, providing timely updates to clinical teams regarding discharge readiness or resume-care needs to support seamless continuity of care.
Serve as the primary administrative partner to clinicians by assisting with EHR look-ups, supply ordering, and general workflow tasks that enhance efficiency and accuracy in care delivery.
Assist with patient and facility inquiries, collaborate with internal departments, and support communication that promotes smooth operational flow and high-quality client experiences.
Stay current with HER functionality, organizational policies, and CMS requirements – supporting regulatory readiness through accurate processing of face-to-face documentation and other compliance tasks.
Other Duties as Assigned