Clinical Support Specialist (Behavioral Health)

aptihealth•Clifton Park, NY

18h•$22 - $28•Remote

About The Position

As a Clinical Support Specialist, you will play a vital role in supporting the delivery of high-quality behavioral health care by managing key non-clinical and pre-clinical responsibilities. This position enables Mental Health Therapists to focus on direct patient care while supporting therapist utilization goals, patient safety, documentation compliance, care continuity, and overall clinical operations. Clinical Support Specialists work closely with Mental Health Therapists, interdisciplinary care teams, and clinical supervisors to coordinate scheduling, facilitate patient engagement, support documentation workflows, and triage safety or clinical concerns. Through these efforts, you will help ensure efficient operations, seamless care coordination, and a positive patient experience across the continuum of care.

Requirements

Bachelor’s degree in Social Work (BSW) or a related field from an accredited institution required
Minimum of 1 year of experience in behavioral health, care coordination, case management, patient support, or a related healthcare setting
Working knowledge of behavioral health conditions, patient engagement best practices, professional boundaries, and clinical escalation procedures
Ability to remain calm, professional, and solution-oriented when managing sensitive patient situations or escalating safety concerns
Strong written and verbal communication skills, with the ability to engage effectively and empathetically with patients and interdisciplinary care teams
Proficiency with electronic health records (EHRs), telehealth platforms, and other healthcare technology tools
Demonstrated ability to work independently, exercise sound judgment, and maintain accountability in a remote work environment

Responsibilities

Support therapists by coordinating scheduling, appointment management, and patient outreach to maximize access to care and continuity of treatment
Conduct outreach to re-engage inactive patients and assist with follow-up appointment scheduling
Monitor and triage incoming patient communications, escalating clinical or safety concerns to licensed staff in accordance with established protocols
Assist with safety-related documentation and care coordination to support timely, appropriate patient care
Prepare, track, and manage clinical and administrative documentation, including release forms, disability/FMLA paperwork, and other patient-related records
Coordinate referrals to internal clinical services and monitor progress to ensure seamless patient transitions
Support post-hospitalization follow-up scheduling and other initiatives that promote quality outcomes and continuity of care
Serve as a liaison between patients, therapists, clinical leaders, and operational teams to facilitate effective communication and problem resolution
Maintain accurate records and ensure compliance with organizational, regulatory, and confidentiality requirements
Participate in team meetings and collaborate with interdisciplinary care teams to support high-quality patient care and operational excellence