Clinical Support Representative - Full Time

Silver Pine Medical Group • Sterling Heights, MI

9d • $18 - $26 • Onsite

About The Position

The Clinical Support Representative serves as a liaison between physicians and patients via electronic messaging. This role involves preparing and communicating messages to physicians regarding patient requests for test results and follow-up care, as well as handling patient requests for prescription refills. The position requires effective communication skills in person, over the phone, and in writing, along with extensive knowledge of practice policies and procedures. The representative must be able to work independently and as part of a team, demonstrating accuracy, efficiency, and strong organizational skills. A key responsibility is the ability to read and comprehend patient medical charts, medical terminology, prescription medications, and physician messages. Strong computer skills, including interpretation for both EHR and PM systems, are essential.

Requirements

• Medical Assistance Certificate or equivalent experience
• 2 years clinical experience in a medical environment
• Strong knowledge base of Medical Terminology
• Ability to communicate effectively in person, on the telephone and in writing.
• Extensive knowledge of practice policies, and procedures.
• Ability to work independently, and as a team worker.
• Able to demonstrate accuracy, efficiency and strong organizational skills.
• Ability to read and comprehend patient medical charts, medical terminology, prescription medications, and physician messages.
• Strong computer skills and interpretation for both EHR and PM systems.

Nice To Haves

• High school or equivalent
• BLS Certification
• Certified Medical Assistant

Responsibilities

• Serve as a liaison between physician and patient via electronic messaging.
• Prepare and communicate messages to physicians regarding patient requests for test results and follow-up care.
• Prepare messages directly to physicians for patient requests of prescription refills.
• Communicate effectively in person, on the telephone, and in writing.
• Work independently and as a team worker.
• Demonstrate accuracy, efficiency, and strong organizational skills.
• Read and comprehend patient medical charts, medical terminology, prescription medications, and physician messages.
• Utilize strong computer skills and interpretation for both EHR and PM systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED