Clinical Support Manager, Advisory Services

Sound Physicians•,

13d•$75,000 - $85,000•Remote

About The Position

The Clinical Support Manager is responsible for creating, driving and supporting new workflow and processes – clinical and technological – for clients and Sound physician advisors as part of Sound ASSURE. When on shift, this individual will serve as the business leader and point-of-contact for clients and physicians. Candidates located in and/or able to work in Central or Eastern time zone preferred.

Requirements

Associates or Bachelor’s Degree in nursing or LPN certification preferred or related field
Proficiency with Microsoft Office Suite, including advanced Outlook, Word, Excel, Visio, Microsoft Project and PowerPoint skills
3+ years of experience in case management in emergency or acute care setting
Strong clinical knowledge and experience in the Acute Care Hospital setting (Critical Care, Emergency Department, and/or Case Management experience is helpful)
Ability to assess patient’s clinical status for admissions, observation or discharge
Ability to assess patient’s clinical status
Proficient with electronic medical record systems
Resourceful: Proactive willingness to utilize available information and tools to figure things out
Adaptable: Demonstrates flexibility and a willingness to change as circumstances evolve
Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
Intellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
Passionate: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they're involved in and working on
Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action
Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
Communication: The ability to speak, write, and listen clearly and consistently

Responsibilities

Continually evaluating processes, tools (Sound Connect, Advisor Connect, and client EMR’s), and workflows to identify opportunities for improvement
Serving as a point of contact for physician advisors and clients (e.g., issues related to clinical processes and triage for other potential issues related to physician advisor case review or hospitalist teams)
Triaging case review requests to determine which cases need be sent for secondary review by the physician advisors
Independently maintaining EMR Accesses and communicating to appropriate team members for support when issues arise
Preparing PDF extracts of key components of the EMR needed for physician advisor case review
Resolving issues preventing physician advisors from completing cases such as missing information, questions for case managers or hospital partner physicians, EMR access issues, etc.
Monitoring and triaging case requests to ensure target case completion deadlines are achieved
Assisting Clinical Support Manager when needed to supply data for analysis in order to prepare reports for Senior Leadership Team
Facilitating and completing workflows for all potential opportunities related, but not limited to, observation and short stay patient
Reviewing hospitalist patient lists for observation and short stay cases
Reviewing patient medical record for needed information
Creating cases in internal software
Communicating with Hospitalist Team of any status changes that need to be made
Documenting all steps in internal software
Assisting in creating, coordinating and standardizing communication efforts between Sound hospitalist and Sound Physician Advisors as necessary
General office work (data entry, forms, etc.)
Completing additional special projects as assigned