Clinical Support Coordinator - Specialty Nursing
About The Position
The Clinical Support Coordinator (CSC) provides non-clinical administrative support to clinical teams to ensure timely, accurate, and efficient coordination of patient care activities. This role serves as a key partner to nurses, pharmacists, providers, and internal business partners by managing administrative workflows, maintaining patient records, coordinating documentation, and supporting therapy-related processes. The Clinical Support Coordinator is responsible for delivering exceptional customer service while ensuring compliance with company policies, regulatory requirements, and quality standards. The ideal candidate is highly organized, detail-oriented, and able to prioritize multiple tasks in a fast-paced environment. Strong communication, collaboration, and problem-solving skills are essential, as the Clinical Support Coordinator works closely with cross-functional teams to improve operational efficiency and support positive patient outcomes.
Requirements
- High school diploma or equivalent required
- Experience in healthcare administration, specialty pharmacy, or a clinical support environment preferred.
- Strong organizational, time management, and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and healthcare documentation systems.
- Ability to work independently and collaboratively in a team-oriented environment.
- Demonstrated commitment to quality, accuracy, and exceptional customer service.
Nice To Haves
- Two or more years of experience in healthcare, specialty pharmacy, care coordination, or a clinical support environment.
- Experience supporting specialty therapies, infusion services, or complex patient care programs.
- Knowledge of healthcare regulations, including HIPAA, and an understanding of specialty pharmacy or infusion workflows.
- Experience using electronic health record (EHR) systems and healthcare applications such as Epic, Microsoft Office Suite, and other clinical documentation platforms.
- Demonstrated ability to manage multiple priorities while meeting service level agreements (SLAs) and quality standards in a fast-paced environment.
- Strong analytical and problem-solving skills with a focus on continuous process improvement.
- Excellent interpersonal, written, and verbal communication skills with the ability to build effective relationships across multidisciplinary teams.
- Proven ability to work independently while collaborating effectively with cross-functional teams.
- Experience with quality assurance, documentation review, data tracking, and reporting.
- Customer-focused mindset with a commitment to delivering exceptional service to patients, providers, and internal stakeholders.
- Ability to adapt to changing priorities and contribute positively to organizational change initiatives.
Responsibilities
- Managing administrative workflows
- Maintaining patient records
- Coordinating documentation
- Supporting therapy-related processes
- Delivering exceptional customer service
- Ensuring compliance with company policies, regulatory requirements, and quality standards
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
- CVS Health bonus, commission or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
