CLINICAL SUPPORT CLERK

Apis Services Inc•Magnolia, NJ

13h•$0 - $21

About The Position

South Jersey Behavioral Health Resources, Inc. is seeking a courteous, organized, and detail-oriented Clinical Support Clerk to support its Outpatient Services team. The role supports front desk operations, medical records, electronic health information, and clinical and administrative activities. The clerk helps create a welcoming experience for consumers and visitors, supports clinical staff, maintains accurate information, and protects confidential records. The position may also provide administrative coverage at other locations as needed.

Requirements

High school diploma, GED, or equivalent.
At least one year of experience performing clerical and administrative duties involving electronic health documentation.
Valid driver's license in good standing for at least three years.
Ability to safely transport consumers if required.
Ability to read, write, speak, understand, and communicate effectively in English.
Bilingual English/Spanish communication skills.
Ability to use electronic, computer-based, and manual information systems.
Ability to maintain confidentiality and security of consumer, medical, and financial information.
Ability to successfully complete all mandatory and assigned training.

Nice To Haves

Previous experience working in a behavioral health setting.
Experience using Electronic Health Records.
Experience supporting front desk, medical records, billing, or clinical operations.
Familiarity with HIPAA confidentiality requirements.

Responsibilities

Greet and assist consumers and visitors professionally and welcomingly.
Answer incoming calls, schedule appointments, route calls, and accurately document messages.
Check consumers in for scheduled services and assist with intake paperwork and registration.
Gather and verify demographic, insurance, and other required consumer information.
Enter clinical and administrative information into the Electronic Health Record and other systems.
Monitor provider schedules to support timely service delivery.
Collect fees and copayments according to agency procedures, reconcile consumer accounts, and assist with balance follow-up.
Maintain the confidentiality of consumer, medical, and financial information.
Provide administrative support and coverage at other locations as needed.
Maintain the security and confidentiality of medical records.
Process authorized information requests in compliance with HIPAA requirements and communicate professionally with consumers and authorized third parties.
Support staff in maintaining complete, accurate, and current records; retrieve, organize, file, and maintain paper and electronic charts; and ensure records are documented and stored according to agency standards.
Retrieve, log, and triage telephone messages for clinical and medical staff.
Assist with correspondence and data entry, and provide Electronic Health Record documentation support.
Take and document consumer vital signs.
Participate in quality improvement initiatives and complete required training and professional development activities.
Support departmental and organizational performance goals and perform other duties as assigned.