CLINICAL SUPPORT CLERK

Apis Services Inc•Magnolia, NJ

4h•$0 - $21•Onsite

About The Position

South Jersey Behavioral Health Resources, Inc. (SJBHR) is seeking a courteous, organized, and detail-oriented Clinical Support Clerk to support their Outpatient Services team. This role is crucial for creating a welcoming experience for consumers and visitors while managing front desk operations, medical records, electronic health information, and other administrative responsibilities. The position offers an opportunity to build a meaningful career by supporting individuals in the community and contributing to the delivery of high-quality behavioral health services.

Requirements

High school diploma, GED, or equivalent
At least one year of experience performing clerical duties, administrative tasks, and work involving electronic health documents
Ability to read, write, speak, understand, and communicate in English sufficiently to perform the responsibilities of the position
Ability to use electronic, computer-based, and manual recording and information systems
Ability to maintain the confidentiality and security of consumer, medical, and financial information
Ability to successfully complete all mandatory training required for the position
Ability to complete additional training as assigned

Nice To Haves

Previous experience working in a behavioral health setting
Bilingual English and Spanish communication skills
Experience using an Electronic Health Record
Experience supporting front desk, medical records, billing, or clinical operations
Familiarity with HIPAA confidentiality requirements

Responsibilities

Greet and assist consumers and visitors with a pleasant, professional, and courteous demeanor.
Answer incoming calls, schedule appointments, forward calls to the appropriate person or department, and accurately document messages.
Check consumers in for scheduled services.
Gather and verify demographic, insurance, and other required consumer information.
Enter clinical and administrative information into the Electronic Health Record and other required systems.
Assist consumers with completing intake paperwork.
Compile new charts and retrieve existing charts as needed.
Monitor daily provider schedules to help ensure consumers are seen in a timely manner.
Collect fees and copayments in accordance with established procedures.
Reconcile consumer accounts and complete follow-up activities related to outstanding balances.
Complete charge-slip reconciliation.
Maintain the confidentiality of consumer, medical, and financial information.
Perform clerical functions that support front desk and billing operations.
Provide administrative support or coverage at other assigned locations when needed.
Protect the security and confidentiality of medical records.
Review and respond to authorized requests for consumer information in a timely manner and in compliance with HIPAA requirements.
Communicate professionally with consumers and authorized third parties while protecting confidential information.
Work with direct care staff to help ensure medical records are complete, current, and accurate.
Enter and retrieve clinical information within the Electronic Health Record.
File medical records and other documentation using the Medical Records Department’s established storage system.
Keep records current by filing information as it becomes available.
Maintain the structural integrity and organization of each medical record.
Break down larger files when necessary.
Retrieve, organize, and refile paper or electronic charts as required.
Assist the Medical Department by retrieving, logging, and triaging telephone messages.
Assist Medical Department staff with correspondence.
Provide data-entry and Electronic Health Record documentation support.
Take vital signs and accurately record the information in consumers’ charts.
Participate in agency quality-improvement activities.
Help improve departmental, program, and overall organizational performance.
Complete all mandatory training required for the position.
Complete additional training as assigned.
Perform other duties assigned by management.